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The Editors - December 2, 2020Mark Homer | Online reviews are crucial to your referral business. Here's how to jumpstart asking for reviews and create a process that makes it simple for clients.
Mark Homer - November 16, 2020Family lawyers often are “first responders” to victims of family conflict. Here's attorney Laura Dale's advice on common signs of client trauma and ways to respond.
Laura Dale - August 10, 2020Robert Theofanis shares an example of putting clients' needs first. It's the little details that can set your firm apart from the pack.
Robert Theofanis - May 28, 2020Straight from the heart: Client care advice from Ruth Carter, Bull Garlington, Jay Harrington, Will Hornsby, Susan Kostal, Steve Nelson, Mark Palmer, Teddy Snyder, Jamie Spannhake and Megan Zavieh.
Joan Feldman - February 14, 2020Simply saying “thank you” can go a long way toward improving morale, retaining valuable staff members and keeping your clients coming back.
Cindy McGovern - October 1, 2019In the first meeting, you set the stage for how you intend to interact with the client and what the client can expect from you.
Michelle Lawless - February 14, 2019Lessons in the art of making meaningful personal connections from Ruby's Customer Happiness Team.
Markie Johansen - January 7, 2019Having a personal relationship will make your lawyer-client relationship more satisfying — and it is particularly helpful if there is a glitch. Here are 10 ideas.
Sally J. Schmidt - December 18, 2018Advice from Heidi Alexander, Sheila Blackford, Jim Calloway, Andrea Cannavina, Jared Correia and Natalie Kelly on making client intake more efficient and effective.
Joan Feldman - October 26, 2018Sign up for our free newsletter.