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The Editors - December 2, 2020
Mark Homer | Online reviews are crucial to your referral business. Here's how to jumpstart asking for reviews and create a process that makes it simple for clients.
Mark Homer - November 16, 2020
Family lawyers often are “first responders” to victims of family conflict. Here's attorney Laura Dale's advice on common signs of client trauma and ways to respond.
Laura Dale - August 10, 2020
Robert Theofanis shares an example of putting clients' needs first. It's the little details that can set your firm apart from the pack.
Robert Theofanis - May 28, 2020
Straight from the heart: Client care advice from Ruth Carter, Bull Garlington, Jay Harrington, Will Hornsby, Susan Kostal, Steve Nelson, Mark Palmer, Teddy Snyder, Jamie Spannhake and Megan Zavieh.
Joan Feldman - February 14, 2020
Simply saying “thank you” can go a long way toward improving morale, retaining valuable staff members and keeping your clients coming back.
Cindy McGovern - October 1, 2019
In the first meeting, you set the stage for how you intend to interact with the client and what the client can expect from you.
Michelle Lawless - February 14, 2019
Lessons in the art of making meaningful personal connections from Ruby's Customer Happiness Team.
Markie Johansen - January 7, 2019
Having a personal relationship will make your lawyer-client relationship more satisfying — and it is particularly helpful if there is a glitch. Here are 10 ideas.
Sally J. Schmidt - December 18, 2018
Advice from Heidi Alexander, Sheila Blackford, Jim Calloway, Andrea Cannavina, Jared Correia and Natalie Kelly on making client intake more efficient and effective.
Joan Feldman - October 26, 2018
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