Sign up for our free newsletter.
Robert Theofanis shares an example of putting clients' needs first. It's the little details that can set your firm apart from the pack.Robert Theofanis - May 28, 2020
Straight from the heart: Client care advice from Ruth Carter, Bull Garlington, Jay Harrington, Will Hornsby, Susan Kostal, Steve Nelson, Mark Palmer, Teddy Snyder, Jamie Spannhake and Megan Zavieh.Joan Feldman - February 14, 2020
Simply saying “thank you” can go a long way toward improving morale, retaining valuable staff members and keeping your clients coming back.Cindy McGovern - October 1, 2019
In the first meeting, you set the stage for how you intend to interact with the client and what the client can expect from you.Michelle Lawless - February 14, 2019
Lessons in the art of making meaningful personal connections from Ruby's Customer Happiness Team.Markie Johansen - January 7, 2019
Having a personal relationship will make your lawyer-client relationship more satisfying — and it is particularly helpful if there is a glitch. Here are 10 ideas.Sally J. Schmidt - December 18, 2018
Advice from Heidi Alexander, Sheila Blackford, Jim Calloway, Andrea Cannavina, Jared Correia and Natalie Kelly on making client intake more efficient and effective.Joan Feldman - October 26, 2018