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What to Do When the Media Calls

By Leigh Ann Nicas

Reporters will call you—whether you’re working on a case with public interest or they simply want some expert commentary. While you can’t control what the reporter writes, you can use some techniques to increase your chances of a good outcome.

Don’t just start talking. If you are surprised by a reporter’s call for an interview, try to delay giving answers immediately. Ask what the reporter needs, the deadline and what other kinds of experts the reporter may need to interview. Find out the bottom-line question. Keep a friendly tone and commit to call back—and call back exactly when you say you will.

Sum it up. The headline is the summary of the story, so think: If you could write the headline for this article, what would it be? Build all your comments with that headline in mind.

Write down your key points. Once you start an interview, you have a better chance of sticking to your topic and getting the ultimate quote you want if you write down your key points in advance—no more than three or four—and repeat and reinforce them in a variety of ways. If you overload the reporter with too many details, your published quote might not resemble what you said.

What are the facts? Once you know your key points, have facts and figures in hand to back them up. You’ll increase your chance of being quoted if you provide facts key to the story.

“Frame” your most important point. To get quoted, make comments short, clear and framed with key phrases like “what’s really important to remember is …” or “the bottom line is …” or “I hope you understand that ….” If you flag it, more than likely the reporter will write it down.

What would you ask? Some reporters start with an open-ended question to get you talking. Seize on that opportunity by writing down questions you would like the reporter to ask. You can help set the tone—even change the story’s direction—just by thinking through what you believe the reporter should ask and then driving toward those answers.

Avoid “out of context.” To ensure your comments are not taken out of context, examine each sentence and phrase you use as a stand-alone comment. If you have a punch line to a story that adds too much color but fits the context, rest assured that there won’t be room in the story for whatever leads up to that punch-line—but anything colorful will often make it into the story.

Ultimately, accuracy is on your shoulders. Repeat your facts and ask questions to make sure the reporter understands what you’re saying. Reporters can misinterpret facts, so you want to make sure—with a tone of being helpful—that they really do grasp the facts.

Speaking with reporters is always a crap shoot. But speaking with them is better than avoiding them. With a little advance thought and action, there’s a pretty good chance you’ll enjoy the outcome.

Leigh Ann Nicas is a marketing and public relations consultant who has served in-house with law and accounting firms for 25 years. Most recently, Leigh Ann oversaw public relations at Fulbright & Jaworski L.L.P. She can be reached at

Categories: Communications Skills, Daily Dispatch, lawyer public relations, Managing a Law Firm
Originally published March 8, 2011
Last updated June 27, 2013
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