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Relationships

client relations broken heart show clients you don't really care
Here’s How to Show Clients You Don’t Really Care

Confronted with mountains of heart-shaped boxes and an avalanche of sweetheart sales, it's only natural for some to ponder, "Who loves ya, baby?"

Merrilyn Astin Tarlton - February 11, 2024
happy assistant
Easy Ways to Make Your Assistant Happy

Lee Rosen | I have not always been good to the people who work for me. Here are a few things I learned from my misbehavior.

Lee Rosen - July 7, 2023
Ready, Boss? Tips for Leading Your Team as a New Attorney

Meyling Ly Ortiz | Most young lawyers aren’t prepared to supervise coworkers. Here is some much-needed advice on leading teams — and gaining their respect.

Meyling Ly and Fermin Llaguno - March 11, 2023
how to make conversation
How to Make Conversation at an Event

Do you get tongue-tied at cocktail parties? Does making small talk at conferences rate somewhere between vacuuming the car and sitting in the front row of a heavy metal concert? Do we have some tips for you!

Mary Ellen Sullivan - March 5, 2023
law firm client service
Client Service: Ways to Show Clients You Care

Straight from the heart: Client care advice from Ruth Carter, Bull Garlington, Jay Harrington, Will Hornsby, Susan Kostal, Steve Nelson, Mark Palmer, Teddy Snyder, Jamie Spannhake and Megan Zavieh.

Joan Feldman - February 14, 2023
legal services network
How a Legal Services Network Drives Sustained Global Growth

A Legal Services Network, or an LSN, can open new paths of revenue while introducing your firm to great lawyers from abroad.

Herman Raspé - January 26, 2023
orgaimi law firm client intelligence
Orgaimi Founder Paul Giedraitis: Understanding the Value of Client Intelligence

For a recent "Reinventing Professionals" podcast, Ari Kaplan spoke with Orgaimi Founder Paul Giedraitis. Here are highlights.

Ari Kaplan - August 18, 2022
upset client
Dealing With an Upset Client

It’s almost a certainty that, at some point, every lawyer will have an unhappy client. In his seminal research on loyalty, business strategist Frederick Reichheld concluded that simply satisfying clients is not enough to retain them. Research ...

Sally J. Schmidt - June 12, 2022
angry client
Calming Down an Angry Client

These are not situations to be won or lost. When clients get mad, you can only claim success when you calm them and neutralize the conflict.

Merrilyn Astin Tarlton - May 28, 2022
client email
4 Tips to Help Junior Lawyers Effectively Communicate via Email With Clients

Zana Tomich | Before you become an expert in the practice of law, you can (and should) become an expert in client service.

Zana Tomich - April 5, 2022
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