Attorney Client Relations

It’s almost a certainty that, at some point, every lawyer will have an unhappy client. In his seminal research on loyalty, business strategist Frederick Reichheld concluded that simply satisfying clients is not enough to retain them. Research ...

Gerry Riskin | Although certain things clients say are sure to get your dander up, I respectfully suggest you put the sword away and resist the impulse to parry and thrust.

When I ask lawyers where most of their clients come from, the answers I hear range from fridge magnets to radio, but most law firms tell me their business comes from “word of mouth.” That's not surprising. After all, other people recommending ...

Are you sending mixed messages by saying one thing and doing another? Can you tell when people are trustworthy, bored, anxious or interested by the way they sit or how they look at you? So far in this series on body language, we've looked at ...

It's one of the fundamentals they drummed into you in law school: It is your job to know the answers. That's why clients seek your help, right? How you prove you are smart, and why they pay your bills? Well, yes and no. In many cases, it's less ...

Product Spotlight | The client intake process can be a struggle for your law firm with losing qualified leads from the intake pipeline. Law Ruler’s law firm CRM can help.

The Friday Five | Life is complicated, but your relationships with your clients don’t have to be.

Sally Schmidt | After two years away from in-person conferences, tradeshows and other large gatherings, your skills may be rusty.

Analog Attorney | Beautiful personalized notecards from moderately priced to obscenely expensive.

Sally Schmidt | Know the people who know the right people.