Client Relations


SOCIAL SKILLS

How to Order Wine and Not Look Like an Idiot

By | Feb.27.17 | 2 Comments

You’re at Fancy Restaurant with Super Important Client and the senior partner. There are three forks, two spoons, four glasses and a tiny little dish with a tiny little knife that you assume is for the …Continue reading »


The Friday Five

Five Ways to Know What’s Up with Clients and Staff

By | Feb.03.17 | 1 Comment

The first Sunday New York Times Magazine after the 2017 presidential inauguration featured a cover story titled “To Obama With Love, and Hate, and Desperation” by Jeanne Marie Laskas. It is an excellent article and, …Continue reading »


The Friday Five

Client Satisfaction Surveys: Five Quick Questions to Ask

By | Jan.20.17 | 1 Comment

Lawyers often resist the idea of conducting client satisfaction surveys: They don’t believe people will be honest unless they have complete anonymity, and they don’t believe clients will take the time to complete the survey. It’s …Continue reading »


Play to Win

Making Clients’ Lives Easier

By | Nov.29.16 | 1 Comment

Lawyers have a lot of questions about how to develop new business. Once they start working with a client, however, the question often becomes, “How can I expand the business?” The simple fact is that …Continue reading »


Business Development

Match Game: Six Tips for Attracting the Right Clients

By | Nov.22.16 | No Comments

Finding the right clients is a lot like online dating. The way people find a date has changed dramatically, with eHarmony, OkCupid, Match.com and Tinder, but the rules of attracting and making someone “yours” really haven’t. The …Continue reading »


Communicating

How to Sound Like a Winning Lawyer

By | Nov.16.16 | No Comments

Last night while making dinner, I was listening to a political documentary playing in the background. One expert after another chimed in with comments, offered deep thoughts, gave opinions — all interesting and enlightening. And then this …Continue reading »


Getting Clients

Have You Got What Clients Want?

By | Nov.14.16 | No Comments

You can read all the books and listen to all the podcasts about legal marketing … apply expert advice to your social media and blogging routine … study up on how to build your personal network, …Continue reading »


Client Relationships

Email Is a Second-Class Form of Communication

By | Oct.12.16 | No Comments

Email may be good for maintaining a relationship, but it is not good for building one. Both email and texting are fast, convenient and essentially allow nonstop 24/7 communication. The downside is they are easily misinterpreted …Continue reading »


Futures Week

The Future of Client Service

By | Sep.26.16 | No Comments

As always, this year’s Futures Conference featured a crowd of wonderful speakers with provocative ideas. The theme of the College of Law Practice Management’s 2016 program, “What will Law Look Like in 2026?” brought out some deeply …Continue reading »


No Bad Reviews

Unhappy Clients Can Destroy Law Practices

By | Sep.14.16 | No Comments

“Under-promise and over-deliver.” You’ve probably heard the phrase. But do you really understand what it means? Most of your unhappy clients would never have become disgruntled if you’d had protocols in place to properly set their expectations …Continue reading »