Client Relations


How to Calm Clients’ Anxiety About Testifying

By | Jan.31.18 | No Comments

Imagine this scenario: Your client is about to be deposed in a case with significant damages at stake. Knowing what hangs in the balance, you spend hours preparing the client. This involves an extensive review …Continue reading »

Being clear isn’t just about “dialing down”

Need to Communicate Complicated Stuff? Talk About People

By | Jan.09.18 | No Comments

If you speak English and only English, does it make sense for me to explain something to you in French — even if I speak slowly? Of course not. While you probably never make this specific …Continue reading »

Nothing But the Ruth!

Disrespectful Clients Don’t Get to Stay Clients

By | Nov.15.17 | No Comments

You know what feels good? Firing a client. My firm was hired to help a client with multiple applications for registering their intellectual property. We tell every client there’s no guarantee that we’ll be able to …Continue reading »

The Friday Five

Five Ways to Create Holiday Marketing That Shines

By | Oct.13.17 | No Comments

Yes, it’s already mid-October. No, you’re not the only one asking, “How did that happen?” The holidays are right around the corner, and they seem to come earlier each year. One question I often get …Continue reading »

Listen and De-escalate

How to Calm an Angry Client in 90 Seconds or Less

By | Sep.21.17 | No Comments

At one time or another in your career, you will confront an angry client. Unfortunately, law school does not prepare us for dealing with clients. We are dependent on our own life skills and common …Continue reading »

Getting Clients

Six Ways to Make Clients Happy to Pay Your Bills

By | Sep.18.17 | 2 Comments

No one likes to pay bills. Even when the service or product we are paying for was way more valuable than the actual dollar amount on the invoice, we humans just hate to see the …Continue reading »

Client Relations

Aligning Your Tactics With Your Client’s Objectives

By | Jul.31.17 | No Comments

Perhaps a bit unconventionally, I would like to start by defining some terms: Objective: An intended result that is specific and measurable. Goal: A broad statement identifying a mission. Tactic: Any mode of procedure for gaining advantage or success. Strategy: A plan, method or series of …Continue reading »

Friday Tech Tips

Must-Have Technology for Better Client Service

By | Jul.28.17 | No Comments

The lack of basic technology where it’s expected can be extremely frustrating. But forcing technology on clients without a human touch can backfire, too. We asked law practice technology pros Heidi Alexander, Tom Lambotte, Sharon Nelson …Continue reading »

Email, Text, Voice and Video

Using Encryption for Secure Client Communication

By | Jul.27.17 | No Comments

Secure client communication is a major concern for lawyers. Encryption is your best option for protecting confidential and sensitive information you exchange by email, text, voice and video calls with your clients. Email Encryption ABA Formal Opinion …Continue reading »

Client Relations

Use Billing Best Practices to Strengthen Client Relationships

By | Jul.26.17 | No Comments

Today’s large corporate legal and insurance claims departments are learning from their peers in purchasing and HR how to leverage technology. And they are training a new category of professionals to better manage the business …Continue reading »