Author Archive


Value 101

Finding a Cure for the Client Experience

By | Feb.28.13 | 2 Comments

Many clients behave like their lawyers are doctors. They only visit us when they face serious problems that require an expensive and time-consuming fix. They are unhappy when they walk in, mad that they are …Continue reading »


Clients Want Value

Abandon the Hourly Chains and Pitch Clients on Your “Why”

By | Dec.04.12 | 1 Comment

Lawyers have been talking about and wrestling with “alternative billing methods” or “alternative fee agreements” for a decade or more. Recently, however, the conversation has shifted to “value billing.” Well, that’s a concept we can …Continue reading »


Clients Want Value

Setting a Dollar Value for Your Legal Services

By | Oct.11.12 | 1 Comment

Lawyers have been talking about and wrestling with “alternative billing methods” or “alternative fee agreements” for a decade or more. Recently, however, the conversation has shifted to “value billing.” Well, that’s a concept we can get …Continue reading »


Clients Want Value

How Hourly Billing Kills Law Firms

By | Sep.25.12 | 6 Comments

When was the last time you asked someone to spend six minutes mowing your lawn or putting up part of your company’s website? You wouldn’t do it. You would expect them to evaluate the work …Continue reading »