Teddy Snyder | Regardless of whom you represent, when you act in accordance with your oath, you are being an authentic lawyer.
November 7, 2023 1 0
Client-centric selling is all about engaging in conversation, asking insightful questions and having an abundance mindset.
Originally published November 6, 2023
What are we talking about when we say "client service excellence"? I call them the three Cs: curiosity, communication and conscientiousness.
Originally published November 2, 2023
Sasha Berson | Key success factors for a firm’s primary functions and simple metrics law firm owners should manage to achieve high profitability.
Originally published November 1, 2023
2023 Legal Trends Report introduces a new metric for monitoring your firm's cash flow.
Originally published October 31, 2023
Rocket Matter Product Spotlight | Waiting until the end of the week to track time could cause you to lose 25–50% of your billable hours. Capture time with Rocket Matter Track.
Originally published October 27, 2023
Get to the Point! | Lawyers are notorious for adding suffix upon suffix to kill off perfectly serviceable action verbs to replace them with monsters: zombie nouns.
October 26, 2023 0 0
Wendy Merrill | Suggestions for addressing the most common complaints about associates.
October 25, 2023 0 0
Sally Schmidt | If you experience service-related problems, here are some tips for dealing with clients.
October 24, 2023 2 0
Jamie Spannhake | Why so negative? Here are 5 strategies for reducing the unhealthy side effects of negativity bias.
Originally published October 20, 2023
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