Author Archive


Productivity Classic

Pen on Paper Works! The Bullet Journal

By | May.04.17 | 3 Comments

If you’ve never sat bolt upright in bed at 3:17 a.m. convinced that you’ve missed a critical deadline, congratulations. You should bottle your secret and sell it to the rest of us — along with …Continue reading »


Easy as 1-2-3

3 Steps to More Referrals

By | Jul.30.15 | No Comments

What lawyer doesn’t like getting good referrals? The potential client’s matter fits your practice, and he’s heard good things about you from the person who sent him over. You can build a steady stream of referral …Continue reading »


Give Your Client a Hand

It’s Complicated: Respect Client Schedules and Language Needs

By | Jun.29.15 | 1 Comment

In “Accommodating Clients with Special Needs,” we talked about steps you can take to provide superior service to older adults and people with disabilities. But “special needs” can also apply to clients who are full-time caregivers or busy working …Continue reading »


Give Your Client a Hand

Accommodating Clients with Special Needs

By | Jun.15.15 | 3 Comments

When setting up your office and your office procedures, you need to focus on creating a good experience for your clients. You create that good experience by showing your competence and respect for them, and by …Continue reading »


Give Your Client a Hand

Caring for Clients: When a Lawyer Isn’t Enough

By | Jun.02.15 | No Comments

Clients bring issues to you every day that aren’t, strictly speaking, legal issues. Maybe your business client needs a new accountant because the last one got her sued. Or your litigation client is so distraught …Continue reading »


Give Your Client a Hand

Positive Client Experience? How to Improve Hospitality in the Office

By | May.21.15 | 2 Comments

“I’m tired of hearing about ‘improving the client experience.’ People come to me because I do excellent work. They don’t care if I’m nice.” Might sound familiar, but it’s only half right. Your clients expect you to …Continue reading »


Part 3

Care and Feeding of Your Referral Network

By | Apr.15.15 | 2 Comments

In the first two posts in her series on lawyer referrals, Mary Lokensgard explained how to “Get More Good Referrals for Your Law Practice” and what’s involved in the “Nuts and Bolts of Getting and Giving Referrals.” How do …Continue reading »


Part 2

Nuts and Bolts of Getting and Giving Referrals

By | Mar.30.15 | No Comments

You’ve invested time and energy in creating a referral network, but building the network wasn’t an end in itself (see “Part 1: Get More Good Referalls for Your Law Practice“). The goal is getting and giving the …Continue reading »


Part 1

Get More Good Referrals for Your Law Practice

By | Mar.18.15 | 2 Comments

What are you doing now to get more of the referrals you want? You can build a steady stream of referral business — maybe not enough to abandon ads or stop worrying about your website, but …Continue reading »


Talking Back, Part Three

How to Give Feedback

By | Jan.13.15 | No Comments

The staff evaluation form lands on your desk, with instructions to return it within a week. It’s time for the dreaded annual performance review. And it’s dreaded not just by those being reviewed. If you are …Continue reading »