Drowning in email? This excerpt from "Microsoft Outlook for Legal Professionals" tells how to manage rules so you can process email faster — plus a rule for keeping track of what you delegated by email.

Use marketing automation to streamline email campaigns, reach more leads in less time, and create data-driven strategies that work.

Can you run a law firm with Apple Macs? A Q&A with 4 prolific and proficient Mac-using lawyers and how they run their practices on a Mac.

Video | Deborah Savadra shows how to make sure other people receive email replies instead of — or in addition to — you.

Tom Lambotte | Law firm data breaches are not so much an "if" as a "when" event, so prepare accordingly.

Teddy Snyder | Adopt “yes, I can” as your motto, and go after that well-deserved award.

Our legal writing skills series continues with a couple of punctuation marks that often trip up lawyers.

Lawyers often resist the idea of conducting client satisfaction surveys: They don't believe people will be honest unless they have complete anonymity, and they don't believe clients will take the time to complete the survey. It's true, many will not complete the survey, but some will. And right now, you probably aren't collecting any valuable information from your clients. Even worse, the feedback you’re getting is probably in the form of a negative online review. Here's what client satisfaction surveys can do.

Annette Choti | Not only will a podcast increase your reach and build your brand, but the barriers to entry in the podcasting space are low.

Jamie Spannhake | Developing a sense of compassion — or at least neutrality — can make relationships better. It can also improve outcomes.