Erik Mazzone | Nothing breaks up law firms more frequently, quickly, or completely than disputes over compensation.

Law firm client reviews — which go beyond simple endorsements — are important considerations for prospective clients. Use this tutorial.

Teddy Snyder | Regardless of whom you represent, when you act in accordance with your oath, you are being an authentic lawyer.

Client-centric selling is all about engaging in conversation, asking insightful questions and having an abundance mindset.

What are we talking about when we say "client service excellence"? I call them the three Cs: curiosity, communication and conscientiousness.

Sasha Berson | Key success factors for a firm’s primary functions and simple metrics law firm owners should manage to achieve high profitability.

2023 Legal Trends Report introduces a new metric for monitoring your firm's cash flow.

Rocket Matter Product Spotlight | Waiting until the end of the week to track time could cause you to lose 25–50% of your billable hours. Capture time with Rocket Matter Track.

Get to the Point! | Lawyers are notorious for adding suffix upon suffix to kill off perfectly serviceable action verbs to replace them with monsters: zombie nouns.

Wendy Merrill | Suggestions for addressing the most common complaints about associates.