Process Improvement Tips

law firm call-answer process
Who’s Answering Your Phones? 3 Tips to Improve Your Law Firm’s Call-Answer Process

Three tips to improve your law firm call-answer process, because the phone remains the tool of choice for people searching for a lawyer.

David Skinner and Karen Skinner - February 9, 2024
library of SOPs
Ready to Scale? Add More SOPs Before You Add More People

Karen and David Skinner's simple 5-step process for creating standard operating procedures.

David Skinner and Karen Skinner - June 1, 2023
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