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Legal Operations

How to Successfully Manage Client Funds — and Mitigate Accounting and Legal Risks

Reid Thomas | Whether you’re a law firm owner or an individual attorney, it’s likely you’ll find yourself managing client funds at some point — including advance payments, settlement checks and expenses.

Reid Thomas - March 20, 2024
new client onboarding
New Client Onboarding: 5 Tips to Win Over New Clients

Three tips to improve your law firm call-answer process, because the phone remains the tool of choice for people searching for a lawyer.

David Skinner and Karen Skinner - March 5, 2024
law firm call-answer process
Who’s Answering Your Phones? 3 Tips to Improve Your Law Firm’s Call-Answer Process

Three tips to improve your law firm call-answer process, because the phone remains the tool of choice for people searching for a lawyer.

David Skinner and Karen Skinner - February 9, 2024
process improvement
Find and Fix One Workflow Weak Link

Process improvement may sound abstract for your law firm, but it actually refers to concrete efforts that can lead to substantial gains.

Bill Jawitz - March 30, 2023
Heather Oden
Q&A With Heather Oden: Ball Janik’s COO on the Role Legal Ops Plays Today

You at Work Spotlight | Ball Janik COO Heather Oden

The Editors - January 5, 2022
Legal Services
Empathy and Innovation: Highlights from ‘Future of Legal Services’ Panel

Susan Kostal | The pandemic has demanded empathy, flexibility, innovation and, in some cases, increased transparency. The future of legal services delivery demands the same.

Susan Kostal - January 4, 2021
Rocket Aid- A Charitable Virtual Conference for Lawyers
Rocket Aid: A Charitable Virtual Conference for Lawyers

Connect with your peers and generate assistance for the people affected by the COVID-19 pandemic: Register for Rocket Aid today! April 16 and 17.

The Editors - April 8, 2020
Driving Revenue- Matthew Prinn on the Rise of RFPs
Driving Revenue: Matthew Prinn on the Rise of RFPs

Ari Kaplan speaks with Matthew Prinn, principal of RFP Advisory Group, about why RFPs have become so important for the legal industry.

Ari Kaplan - March 3, 2020
Buyers and Sellers: Two Prime Opportunities for Legal Marketing and Legal Operations to Collaborate

Want to sell legal services better? Matt Prinn says you need to get the right people in the room (and it's not always the lawyers).

Matthew Prinn - November 11, 2019
How a 50-Lawyer Shop Became NetApp’s Go-To Law Firm

How did Keesal, Young & Logan manage to become indispensable to NetApp for services such as automating legal and business processes?

Laura Ernde - November 5, 2019
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