Tom McMakin is the Chief Executive Officer of Profitable Ideas Exchange (PIE), an outsourced business development service focused on helping professional services firms build a bridge from their expertise to those they can most serve. He is the author of  “How Clients Buy: A Practical Guide to Business Development for Consulting and Professional Services” (Wiley 2018) and is currently writing a second book, “Never Say Sell: How the World’s Best Consulting and Professional Services Firms Grow by Expanding Client Relationships,” due out from Wiley in late 2020. Tom often speaks at partner meetings, describing the latest trends in professional services business development.