We like to believe that if we do everything well, our clients will always love us. It's just not true. Here are 10 steps to soothe an angry client.

Sally Schmidt | When you do something repetitively, it’s easy to go on autopilot. Establishing client service protocols helps ensure you’re paying proper attention to every client.

If you ask most lawyers what productivity looks like, the answer is predictable, says Karen Skinner. More hours. Faster turnaround. More, more, more. But what if better productivity means doing less, not more?

Annette Choti explains how a smart Reddit marketing strategy boosts your law firm's reputation both in-platform and off — helping to capitalize on the 'helpful information' AI search engines are prioritizing. Here's what you need to know.

Eric Magnuson | A written prohibition on the use of consumer AI tools is a sticky note on an unlocked door. It does not prevent entry. Contracts, technical controls, training and enforcement must reinforce the policy.

How do you say thank you after a job interview or follow up after a promising client meeting? How do you express appreciation for a mentor’s advice, or thank someone for a solid referral? Gratitude is the coin of the realm when it comes to taking that extra step to cement a relationship or seal […]

Jessica Aries shares two plain-language AI prompts that can audit how visible you are in AI searches and show why more prospects don't convert when they land on your website.

Frederick Shelton and Ayven Dodd: 'The Legal MSO industry is still in its early stages. That means firms are getting the best deals they will ever get — at least the firms that aren't distracted shiny objects while the MSO is taking control over autonomy, culture and the massive payouts at the end.'

Ending workplace bullying doesn't require perfection, says "Surviving Bully Culture" author Andy Regal; it requires accountability. Here are three quick actions law firms can take now to stop it.

Ask the Experts at 2Civility.org: How should I balance priorities when everything for everyone seems to be a “top priority”?