Last night while making dinner, I was listening to a political documentary playing in the background. One expert after another chimed in with comments, offered deep thoughts, and gave opinions — all interesting and enlightening.

Ask the Experts at 2Civility.org | After updating our website last year, we increased customer contacts almost threefold! Now, we’ve realized we need to better automate our “front door” interactions with potential clients. What ethical roadblocks should we be mindful of when adding legal chatbot tools to our law firm's website?

“Don’t work for your computer, put your computer to work for you.” Save time with the Windows logo key, also known as the start key. Often I sound like a broken record. IRL (in real life), on my blog and here at Attorney at Work, I’m constantly repeating this mantra: “Don’t work for your computer, […]

"I’ve been bringing our law firm into the 21st century by tweeting and posting on our Facebook page about recent legal news and opinions. While I’ve shared a lot of content, I thought it was about time to start publishing our own content through a legal blog on our firm’s website, especially if it will drive more traffic our way.

Meyling Ly Ortiz | Here are a few questions to consider asking when you get your first assignment. (Or any assignment!)

Mark C. Palmer | "Can I continue to properly serve a client who may have diminished capacity? What if he continues to decline?" Ask the Experts at 2Civlity.org.

"How much capital should I have in my firm?” It’s a question I hear frequently from lawyers and business owners. It seems like a simple question, but the answer is rarely simple. The level of capital you need depends on your practice, and how quickly you can convert your services or inventory into cash. A grocery store, for example, generates cash every day the doors are open — but a law firm might not get paid for 60 days or longer after delivering a service. So the capital requirements for these businesses will be considerably different.

Jay Harrington | If you try to appeal to everyone, you’ll appeal to no one. This simple maxim may sound trite, but it's essential to improving your marketing and business development.

Mark C. Palmer | Benefits of client portals include improved 1) security, 2) communications, 3) payments and 4) marketability.

Imagine this scenario: Your client is about to be deposed in a case with significant damages at stake. Knowing what hangs in the balance, you spend hours preparing the client. This involves an extensive review of the likely areas of inquiry, followed by a mock deposition in which you ask the kind of questions, both in tone and content, that are likely to be asked at the actual deposition. The client answers your questions concisely and clearly. You walk away from the meeting feeling confident that he will perform well when he has to answer questions for real the next day. The client appears for his deposition and begins to answer the questions. His responses are not only rambling and inconsistent, but he also volunteers facts that severely damage the case.