People Skills

At a Loss for Words? A Handy Phrase Book for Law Firm Management

Some people always know exactly what to say. When words fail the rest of us, these people deliver the smooth segue, the clever comeback, the perfect parting shot. How do they do it so effortlessly? Maybe they've taken a page from Patrick Alain's ...

Joan Feldman - May 10, 2013
Big Ideas for Small Talk

Some people are born schmoozers and like nothing more than to meet and mingle at professional events. But for others, this is about as painful as watching a "Kardashians" marathon at gunpoint. If you fall into the latter category — and most of ...

Mary Ellen Sullivan - April 26, 2011
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