Lawyer Skills

You are communicating because you want your message to be effective. Condescending phrases like "You follow?" undermine that aim.

Crossed arms, doodling and other body language might mean you've lost your audience — or that you're doing great.

Take advantage of Find and Replace as part of the last once-over for that important letter, contract or brief.

Using jargon can alienate outsiders, including judges. But is there ever a good reason to use it?

Parties frequently use terms incorrectly, and that leads to miscommunication.

The bottom line is that “coequal” means “equal.”

Lessons in the art of making meaningful personal connections from Ruby's Customer Happiness Team.

Making a difference in the world starts with making an impact on the people you work with, and the people you lead. Leadership is not a position or a title — it’s a state of mind.

To avoid putting the proverbial keyboard in your mouth, do not use words or phrases until you are 100 percent certain of the meaning.

No, we don't mean your words go into the garbage. A tipsy vocabulary may enrich your communications. In the right case, soused language can be spot-on.