Communicate Clearly Online

How to Stop Writing Like a Lawyer

By | Nov.19.15 | 2 Comments

Of all the unexpected gifts from our respective law schools (debt, alcoholism), one of the worst may be a ghastly writing style that appeals only to law school professors and some judges. Don’t get me …Continue reading »

Finish Your Sentences!

Stop ‘Rough-Drafting’ and Learn to Speak with Precision

By | Nov.10.15 | No Comments

When we speak, why do we so often fail to finish our sentences? Linguists must know the answer to this question, but I am at a loss. All I’m sure of is this: Lawyers find …Continue reading »

Hear the Bells

100 Percent Open Rate! Rethinking the Holiday Card

By | Nov.02.15 | No Comments

“Another end-of-year chore. What should we send out? Does anybody even care?” Those thoughts come to mind whenever it’s time to start thinking about sending a holiday card. It doesn’t have to be this way. What have …Continue reading »

Get to the Point!

How to Work With a Ghost (Writer)

By | Oct.29.15 | No Comments

You don’t have to be afraid of ghosts this Halloween. In fact, you might consider these five thoughts about working with one. 1. Why would I want to work with a ghostwriter? Most lawyers tend to …Continue reading »

Client Service

Six Ways to Elevate Your Client Satisfaction Game

By | Oct.27.15 | No Comments

We smiled when we read the name of Diana Stepleton’s upcoming session at this year’s MILOfest: “Hugging Your Clients.” Client service is one thing, but making your clients feel they have been hugged is something …Continue reading »

Media Relations

How to Make a News Release Work

By | Oct.19.15 | No Comments

First, let’s get some terms straight. These days, journalism schools are teaching students that a “press release” should be called a “news release.” Last time I heard, television, radio, cable and the Web don’t use …Continue reading »

Get to the Point

Specificity Avoids Calendar Calamities

By | Oct.06.15 | No Comments

“Your Honor, this is a motion to vacate the most recent order and request for rehearing. Unfortunately, our failure to appear was caused by a calendaring error in our office.” How embarrassing. Yet, “calendaring” or “docketing” …Continue reading »

Public Relations

Acing the Interview: How to Behave With the News Media

By | Sep.21.15 | No Comments

What’s the secret to being a great interview? Typically, of course, you have to deliver a real, relevant story “of high consumer interest” to get the news media to pay any attention to you at …Continue reading »

Client Relations

Put Something Paperless in the Holiday Post

By | Sep.16.15 | No Comments

As the holidays approach, a smart lawyer begins to ponder greeting cards for clients and contacts. This year, an electronic greeting may be your best bet to impress without spending a bundle. Don’t worry, it’s no …Continue reading »

Get to the Point

Stop Using Squishy Language

By | Sep.08.15 | No Comments

“One of the only”: the ambiguous phrase that keeps popping up. I don’t know what this means — and neither do your readers. A recent newspaper story about Martha Stewart’s sale of her brand quoted a …Continue reading »