Communicating


The Friday Five

How to Show Your Client You Don’t Really Care

By | Feb.12.16 | No Comments

Sure, it is no more important to show gratitude for a client on Valentine’s Day than any other day of the year. But, confronted with mountains of heart-shaped boxes and an avalanche of sweetheart sales, …Continue reading »


Inspire Confidence

Golden Rules for Building Client Trust

By | Feb.03.16 | No Comments

According to a Gallup poll on the perceived honesty and ethics of various professions, most people (79 percent) rate lawyers average or low. Just below bankers. Congressmen and car salesmen ranked lowest. How can you convey that you really are …Continue reading »


Presentation Skills

The Trap of Vertical Speaking Notes

By | Jan.27.16 | No Comments

I coach hundreds of lawyers one-on-one each year. When they plop their legal pads on the table as we work, I can see the notes they have created for public speaking or trial advocacy. With …Continue reading »


Get to the Point!

Five Words You’re Probably Saying Wrong

By | Jan.18.16 | No Comments

Incorrect pronunciation can signal there’s something not quite right about the speaker. The speaker means to sound impressive, but incorrect pronunciation is a sure way to undercut a message. Generally, only your mother will correct …Continue reading »



Connect the Dots!

How to Chat at Networking Events

By | Dec.29.15 | No Comments

Cat got your tongue? Our special two-week holiday series, “Connect the Dots: A Lawyer’s Guide to Networking,” continues today with good tips on starting and sustaining conversations.  You’ve heard about the elevator speech, the 30-second intro …Continue reading »


Communicate Clearly Online

How to Stop Writing Like a Lawyer

By | Nov.19.15 | 2 Comments

Of all the unexpected gifts from our respective law schools (debt, alcoholism), one of the worst may be a ghastly writing style that appeals only to law school professors and some judges. Don’t get me …Continue reading »


Finish Your Sentences!

Stop ‘Rough-Drafting’ and Learn to Speak with Precision

By | Nov.10.15 | No Comments

When we speak, why do we so often fail to finish our sentences? Linguists must know the answer to this question, but I am at a loss. All I’m sure of is this: Lawyers find …Continue reading »


Hear the Bells

100 Percent Open Rate! Rethinking the Holiday Card

By | Nov.02.15 | 1 Comment

“Another end-of-year chore. What should we send out? Does anybody even care?” Those thoughts come to mind whenever it’s time to start thinking about sending a holiday card. It doesn’t have to be this way. What have …Continue reading »


Get to the Point!

How to Work With a Ghost (Writer)

By | Oct.29.15 | No Comments

You don’t have to be afraid of ghosts this Halloween. In fact, you might consider these five thoughts about working with one. 1. Why would I want to work with a ghostwriter? Most lawyers tend to …Continue reading »