Communicating


Get to the Point

Blog Posts: Are You Clickable?

By | May.02.16 | No Comments

Email marketing should be part of your internet marketing plan. (See “The Big Three Internet Marketing Activities for Lawyers.”) Emailing new posts from your blog to a list of clients and prospects increases the return …Continue reading »


The Friday Five Classic

Five Things Lawyers Hate to Hear Clients Say

By | Apr.15.16 | 1 Comment

In situations involving you and your client, the adversarial system is your worst enemy. The only win is a long-term client relationship that is sustainable, and a short-term victory gained by your legal swordsmanship almost …Continue reading »


Client Relations

How to Master Difficult Conversations with Clients

By | Apr.07.16 | No Comments

Have you been avoiding a potentially difficult conversation with a client for fear of it going badly? The good news is that you are in solid company — some of the best and brightest lawyers …Continue reading »


A Curmudgeon's Perspective

Fighting Words: Letter of the Law

By | Mar.22.16 | 2 Comments

My neighbor Charlie stopped me in the driveway the other night and asked, “Can you help me here? I got this stupid letter from some jerk lawyer, and I’m mad as hell!” He was red-faced, waving …Continue reading »


Get to the Point

Don’t Speak Like a Patronizing ‘Parent’

By | Mar.14.16 | 2 Comments

The parade of presidential candidates across my television screen has reminded me of the transactional analysis best-seller, “I’m OK, You’re OK.” Transactional analysis is a psychoanalytic therapy method. It defines three ego-states: Child, Parent and …Continue reading »


PROFESSIONALISM

Like? Yikes!

By | Mar.01.16 | 1 Comment

Those of us who love language and value the ability to be well-spoken have every reason to feel, like, depressed. I fear we have lost the battle with mass culture regarding articulate speech. Witness the ubiquity (a wonderful word …Continue reading »


Get to the Point

What? You Want I Should Stop Using Yiddish?

By | Feb.16.16 | 2 Comments

Caution: Mature Content. Yes, yes, I do want you to stop. A recurring theme of “Get to The Point” is that even if some of your listeners or readers are fine with your language usage, if …Continue reading »


The Friday Five

How to Show Your Client You Don’t Really Care

By | Feb.12.16 | No Comments

Sure, it is no more important to show gratitude for a client on Valentine’s Day than any other day of the year. But, confronted with mountains of heart-shaped boxes and an avalanche of sweetheart sales, …Continue reading »


Inspire Confidence

Golden Rules for Building Client Trust

By | Feb.03.16 | No Comments

According to a Gallup poll on the perceived honesty and ethics of various professions, most people (79 percent) rate lawyers average or low. Just below bankers. Congressmen and car salesmen ranked lowest. How can you convey that you really are …Continue reading »


Presentation Skills

The Trap of Vertical Speaking Notes

By | Jan.27.16 | No Comments

I coach hundreds of lawyers one-on-one each year. When they plop their legal pads on the table as we work, I can see the notes they have created for public speaking or trial advocacy. With …Continue reading »