Daily Dispatch

On a tactical level, service delivery may be the best way to affect the client experience. It involves interacting, exchanging information and communicating with clients.

Image is critical. You know this. It’s embedded in every design decision you make for your practice. You labored over your website. Your business cards are richly tactile, with serif small caps embossed on 100-grain paper. Your brochures are ...

I need to start by getting a chip off my shoulder: I am not Mrs. Wiggins, nor am I some out-of-work secretary looking for crotchety old-school attorneys to bark into a recorder and wait for me to type their words. Back in my bricks-and-mortar ...

In his book “Make Today Count,” John C. Maxwell famously said that every person needs to strive to make that happen. It is a wonderful way to live if practiced correctly. Making today count requires discipline — it requires understanding and ...

In “Why Lawyers Really Struggle with Work-Life Balance,” I gave six steps to building a practice that runs smoothly and allows you to have a life. Here we’ll discuss the fourth step, building better teams.

Massive resources go into developing a law firm website. But what happens after launch? Too often, far too little thought goes into developing a sustainable strategy to produce content that leads to new business.

When the phrase “legal tech” comes to mind, it's usually associated with the tools that propel law firm operations, or even automating tasks otherwise performed by lawyers to reduce corporate legal spend. But what if legal tech ultimately shines ...

As in earlier movies in the series, "Jurassic World: Fallen Kingdom" portrays attorneys in a bad light. Maybe that doesn't bother you, but it bothers me. While there is some truth in that representation, I don't think we do enough to try to ...

In Attorney at Work's A2J Q&A series, Mary Juetten introduces the inspiring people behind innovative programs and initiatives. In this interview, she asks Ann Jarvis Pruitt, Executive Director of the Tennessee Alliance for Legal Services, about ...

The next Westlaw Next is here; and, it’s called Edge. I’m not entirely sure if that’s an homage to what Microsoft is now calling its browser. I imagine not — and let me tell you candidly that I’m far more impressed with the new developments in ...