Author Archive


Client Feedback

What to Ask in Your Client Interviews

By | Sep.08.16 | No Comments

Face-to-face client interviews can cement relationships and open opportunities. In “Why Conduct Client Interviews?” Linda Hazelton explained the “who, what, where and when” of this important tool. Here’s her road map to the types of questions …Continue reading »


Client Feedback

Why Conduct Client Interviews?

By | Sep.01.16 | No Comments

A critical aspect of any law firm’s marketing strategy is understanding how you are currently perceived by clients. Why did they choose you and why do they remain with you? What other firms are they using …Continue reading »


Between Generations

Communicating with Baby Boomers: Best Practices

By | Jul.20.16 | No Comments

Recently I offered suggestions — aimed at Gen Xers and Baby Boomers — for improving communication with millennials. Here is the promised corollary version: Guidelines to help millennials communicate with Gen Xers and Baby Boomers. It’s Not About You One …Continue reading »


Between Generations

Communicating With Millennials: Best Practices

By | May.18.16 | 1 Comment

If you’re not a so-called millennial, this post is for you. If you are, stay tuned for Linda Hazelton’s follow-up on post on how to communicate with baby boomers and Gen Xers. As of 2015, millennials …Continue reading »


Client Relations

How to Master Difficult Conversations with Clients

By | Apr.07.16 | 1 Comment

Have you been avoiding a potentially difficult conversation with a client for fear of it going badly? The good news is that you are in solid company — some of the best and brightest lawyers …Continue reading »