Author Archive


Access to Justice

State of the Group Legal Services Industry: Things to Know

By | Aug.03.17 | No Comments

Earlier this year, I attended the Group Legal Services Association (GLSA) annual meeting, in Scottsdale, Arizona. The highlight was the spirited “State of the Industry” panel. While the panel reported that the industry isn’t yet …Continue reading »


The Friday Five

Under Pressure: Five Insights on the Evolving In-House Counsel Role

By | Jun.16.17 | 1 Comment

It’s difficult to attend any legal conference these days without hearing about technology and change, but it’s refreshing to discuss these topics with people who actually do the work. Recently, I moderated a panel for …Continue reading »


The Friday Five

Five Tips for Small Firms from Legalweek 2017

By | Feb.10.17 | No Comments

Last fall, when I learned ALM Media had expanded the Legal Tech conference for 2017 to include a small firm focus, I was intrigued. During the newly branded Legalweek small firm track last week, hosted by …Continue reading »


Legal Technology

Why Clients Drive Technology Adoption

By | Aug.24.16 | No Comments

Recently, I hired a lawyer. Not only did I have to print and sign an engagement letter, I also had to mail a check and manually complete a form that was then transferred to a …Continue reading »


Key Performance Indicators

Measuring Value Beyond the Billable Hour

By | Jul.05.16 | No Comments

Key performance indicators (KPIs), or performance metrics, are receiving some attention in the legal field. KPIs enable businesses to make data-driven decisions, and I, too, believe that KPIs are the next big thing for lawyers …Continue reading »