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Transforming Client Communication: LawConnect

Share client documents safely and securely on-the-go. Over the past 15 years, email has become ubiquitous and has dramatically changed communication. A hand-scripted letter placed in an envelope is an outdated form of business communication. The time-consuming nature of handwriting and mailing the letter along with the subsequent waiting period to receive the letter is […]

Originally published May 9, 2017
Last updated April 14, 2018
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bar discipline

Attorney Discipline Matters: A Fool for a Client?

We’ve all heard the adage that a lawyer who represents himself has a fool for a client. When it comes to attorney discipline matters, there are certainly times when this is true. However, there are also many times when a lawyer is perfectly capable of representing himself effectively. How do you know whether your case requires outside assistance? The right choice depends on several factors.

May 8, 2017 0 2

Five Bespoke Handbags that Scream Power Player

There’s nothing like a brilliantly designed purse. It is a shield, a satchel and a work of art. When you walk into a meeting and set it on the table, a gorgeously appointed bespoke purse speaks in a strong, proud voice and says, “Put your off-the-rack, coffee-stained totes away, Mortals, and witness the breadth of my power!” I’m paraphrasing. There is some truth, however, to the effect of a gorgeous bag. Below are a handful of shops and artists delivering a bespoke experience from a classic monogram to "Oh My God."

Originally published May 5, 2017
Last updated October 22, 2024
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metadata mining

Mining Document Metadata: Pointers

During discovery, document metadata can prove just as important as the visible contents in the document. That’s why legal teams need to comb every document for metadata. (It’s also why many legal teams use metadata “scrubbers” on documents they share with other people.) Things can get interesting when one legal team unwittingly sends documents to opposing counsel that contain metadata they weren’t aware of. The following tips cover some of the most common “accidental” metadata disclosures.

Originally published May 3, 2017
Last updated April 13, 2019
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Track These Performance Metrics to Improve Client Relations

Corporate clients are increasingly savvy about performance metrics — often more so than the lawyers whose work product is being measured. Many lawyers are unaware of the categories and parameters clients are using to evaluate them. And unless you have a particularly candid relationship with your client, you are likely in the dark about how your firm compares to counsel your client may retain in other jurisdictions. Here are common performance metrics categories clients use to analyze attorney efficiency and effectiveness — and ways you can self-audit.

May 2, 2017 0 2
Content Marketing Tips for Lawyers

Write Your Way Into the Euphemism-Free Zone

Last month’s United Airlines overbooking debacle and the subsequent PR disaster and brand implosion has me thinking of the value of communicating clearly. There’s much to be critical of in United’s behavior and initial poorly worded erstwhile apology. But what struck me most was its use of the word “reaccommodate.” As reported in Time magazine, Merriam-Webster noted that searches for “volunteer” jumped about 1,900 percent following the incident. But searches for the more rarely encountered “reaccommodate” spiked by 80,000 percent. Time speculated the word might become the Euphemism of the Year.

May 1, 2017 0 0
Rocket with calendar Lawyer Tech Tips Microsoft office tips for lawyers

Office 365 Productivity Tips for Lawyers

How can you get the most from Microsoft Office 365's new features? Curious about all the new apps and add-ins popping up in the Office Store? For this edition of Tech Tips Friday, practice management technology experts Heidi Alexander, Tom Lambotte and Catherine Sanders Reach share their best productivity tips and favorite add-ins for working smarter in the cloud.

Originally published April 28, 2017
Last updated November 4, 2024
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Writing Your Way to New Business

There was a time not that long ago when I counseled lawyers not to spend too much time writing and publishing articles. Back then, they were largely passive, short-lived marketing efforts. Today, however, as clients conduct their own internet research to find legal counsel, having substantive content available for prospective clients to find is invaluable — if you do it right. There are entire books about writing effectively. But when writing for marketing purposes, here are some key points to keep in mind.

April 27, 2017 0 0
masterful presentations

Are You Acting in the Courtroom?

A law student is working on a direct examination during a trial skills program. She is practicing her presentation — how she stands, gestures and speaks. Each time through the examination, she asks exactly the same questions, with identical intonation. She has memorized this part of the trial, so we stop and talk about that. Why […]

April 24, 2017 0 0
spring clean your law practice

Five Ways to Spring Clean Your Personal and Professional Life

Jamie Spannhake | Here are five ways to spring clean your personal and professional life.

Originally published April 21, 2017
Last updated April 16, 2024
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