What are we talking about when we say "client service excellence"? I call them the three Cs: curiosity, communication and conscientiousness.
Originally published November 2, 2023
Sasha Berson | Key success factors for a firm’s primary functions and simple metrics law firm owners should manage to achieve high profitability.
Originally published November 1, 2023
2023 Legal Trends Report introduces a new metric for monitoring your firm's cash flow.
Originally published October 31, 2023
Rocket Matter Product Spotlight | Waiting until the end of the week to track time could cause you to lose 25–50% of your billable hours. Capture time with Rocket Matter Track.
Originally published October 27, 2023
Get to the Point! | Lawyers are notorious for adding suffix upon suffix to kill off perfectly serviceable action verbs to replace them with monsters: zombie nouns.
October 26, 2023 0 0
Wendy Merrill | Suggestions for addressing the most common complaints about associates.
October 25, 2023 0 0
Sally Schmidt | If you experience service-related problems, here are some tips for dealing with clients.
October 24, 2023 2 0
Katie Barnard | Your messaging is on point … but what if the medium fails the audience? Tips for effectively delivering information to all.
Originally published October 23, 2023
Jamie Spannhake | Why so negative? Here are 5 strategies for reducing the unhealthy side effects of negativity bias.
Originally published October 20, 2023
Whatever technology or platform you use, building authentic relationships requires intentionality, curiosity and vulnerability.
October 19, 2023 0 0
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