Mark C. Palmer | Q: "Now that I’ve opened the floodgates by giving my cell number to clients, what ethics pitfalls might come from texting clients?"

An ethics sanction is not a professional death sentence. Not if you don't let it become one.

Last night while making dinner, I was listening to a political documentary playing in the background. One expert after another chimed in with comments, offered deep thoughts, and gave opinions — all interesting and enlightening.

Ask the Experts at 2Civility.org | After updating our website last year, we increased customer contacts almost threefold! Now, we’ve realized we need to better automate our “front door” interactions with potential clients. What ethical roadblocks should we be mindful of when adding legal chatbot tools to our law firm's website?

“Don’t work for your computer, put your computer to work for you.” Save time with the Windows logo key, also known as the start key. Often I sound like a broken record. IRL (in real life), on my blog and here at Attorney at Work, I’m constantly repeating this mantra: “Don’t work for your computer, […]

"I’ve been bringing our law firm into the 21st century by tweeting and posting on our Facebook page about recent legal news and opinions. While I’ve shared a lot of content, I thought it was about time to start publishing our own content through a legal blog on our firm’s website, especially if it will drive more traffic our way.

Meyling Ly Ortiz | Here are a few questions to consider asking when you get your first assignment. (Or any assignment!)

Mark C. Palmer | "Can I continue to properly serve a client who may have diminished capacity? What if he continues to decline?" Ask the Experts at 2Civlity.org.

"How much capital should I have in my firm?” It’s a question I hear frequently from lawyers and business owners. It seems like a simple question, but the answer is rarely simple. The level of capital you need depends on your practice, and how quickly you can convert your services or inventory into cash. A grocery store, for example, generates cash every day the doors are open — but a law firm might not get paid for 60 days or longer after delivering a service. So the capital requirements for these businesses will be considerably different.

Jay Harrington | If you try to appeal to everyone, you’ll appeal to no one. This simple maxim may sound trite, but it's essential to improving your marketing and business development.