Communications Skills

Law firms are investing more in the design and development of their Web sites than ever. But are your visitors any happier? No matter the size of your firm or budget, visitors expect the same intuitive experience they have with CNN.com, WSJ.com ...

Jordan Furlong | Make a habit each day of thinking in terms of “we,” “our” and “us,” rather than “I,” “mine” and “me.”

This time of year, many of us resolve to buff up our physical appearance—but what about our personal and professional appearance online? Outside of the home page, lawyer biographies are the most-frequently visited pages on law firm websites. ...

You already know how to break the ice. You want to surpass the small talk, to get to know the other person. And if that person is a potential client, you hope a genuine and compelling conversation will cultivate a relationship and perhaps lead ...