Daily Dispatch

During the ABA TECHSHOW 2017 program "The Startups Are Coming," Andrew Arruda suggested we reframe the sentiment to: "The nimble companies are here to help you." Not as sexy but a lot more accurate than an analogous popular refrain: "Robot ...

Chaos sounds the death knell for any solo attorney’s practice. It breeds confusion, distraction and disorder. Unfortunately, for most solos, chaos is the natural state of affairs. The reason is simple: The practice of law consists of many moving ...

Unhappy clients often choose to file ethics complaints against their poor-performing lawyers. What leads to their unhappiness? It may come as a surprise, but most ethics complaints are not about incompetence. Instead, most complaints revolve ...

While there are infinite ways to spend money marketing your law firm, only some will deliver the right return on investment. In my experience, especially in today’s increasingly digital marketing environment, finding and working with the right ...

Analysis of a new report on $19.6 billion of approved legal department invoices reveals that to maximize firm profits, partners should focus on developing and retaining senior associates and providing clients with services in multiple practice ...

Question: "A growing number of millennials are joining older generations in law firms. What are generational communication differences, why do they matter, and can understanding them improve performance across our firm?" In this ...

Last week, we shared highlights of ABA TECHSHOW's exposition hall, with a big list of what's new in legal technology. Today, top practice management technology pros (including faculty and former ABA TECHSHOW chairs) share their personal favorite ...

I recall a lawyer friend of mine telling me with excitement that he had been successful in setting up lunch with an assistant general counsel of a target company. Afterward, when I asked what he had accomplished, he said, “We had lunch.” My next ...

This is something old-school lawyers say a lot: "Your best sources of referrals are your existing clients." And, for word-of-mouth, referral-based law firms, it’s probably true that referrals from other lawyers or from existing clients are 1-2. ...

I'll begin by pulling the Band-Aid off quickly: After 15 years, I'm leaving the e-discovery space. For those who know me, this will come as a really big surprise — especially given my longtime social media moniker "eDiscovery Gold.” In truth, ...