Professionalism


Ask the Experts at 2Civility.org

How to Respond to Negative Online Attorney Reviews

By | Apr.25.17 | 1 Comment

In this new feature, the Illinois Supreme Court Commission on Professionalism will be answering questions about ethical quandaries and issues in the business of practicing law. QUESTION: “I had a perfect ranking going on a popular attorney …Continue reading »


Get to the Point!

You Can’t Practice Law Without Math

By | Apr.12.17 | No Comments

One of my mediations included negotiation of a medical provider’s lien. The lien was $10,000; the offer to settle it was $3,700. I gently pointed out that the offer was less than half the amount …Continue reading »


2016 REAL RATE REPORT

Best Way to Maximize Your Law Firm’s Profits

By | Mar.30.17 | 1 Comment

Analysis of a new report on $19.6 billion of approved legal department invoices reveals that to maximize firm profits, partners should focus on developing and retaining senior associates and providing clients with services in multiple …Continue reading »


Getting Clients

Have You Got What Clients Want?

By | Nov.14.16 | No Comments

You can read all the books and listen to all the podcasts about legal marketing … apply expert advice to your social media and blogging routine … study up on how to build your personal network, …Continue reading »


Play to Win

Walking in Your Client’s Shoes

By | Aug.17.16 | No Comments

I heard a lawyer tell a joke once that went something like this: “If you’re having trouble with a client, walk a mile in his shoes. That way, you will have a one-mile head start …Continue reading »


The Friday Five

How to Avoid Lawyer Social Media Facepalms

By | May.13.16 | No Comments

Big social media faux pas are not uncommon these days. From politicians to airlines to big brands, no one seems immune to a misguided post that goes viral and is ultimately shared with the world. Lawyers, generally …Continue reading »


The Accidental Client

Mixing Cocktails with Legal Advice: Don’t

By | Apr.19.16 | 4 Comments

I can appreciate a well-crafted cocktail. But when I am in a situation where such beverages are being served, I never get involved in a conversation about someone’s legal problems. And I strongly encourage you …Continue reading »


Your Image

Snap a Winning Headshot, Part 2: It’s a Physical and Mental Game

By | Apr.14.16 | 1 Comment

In Part One of “Snap a Winning Headshot,” we talked about planning for your photo session — choosing what to wear, and how to look your best for the camera. But a great shot requires a …Continue reading »


PROFESSIONALISM

Like? Yikes!

By | Mar.01.16 | 1 Comment

Those of us who love language and value the ability to be well-spoken have every reason to feel, like, depressed. I fear we have lost the battle with mass culture regarding articulate speech. Witness the ubiquity (a wonderful word …Continue reading »


Getting a Grip, Part 2

Loss of Control? Four Solutions for Your Legal Business

By | Jan.14.16 | No Comments

A law practice in chaos is nearly every lawyer’s biggest fear. (As if you need to be told, right?) In the first post in his three-part series “Getting a Grip,” Dustin Cole explained how a …Continue reading »