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We like to believe that if we do everything well, our clients will always love us. It's just not true. Here are 10 steps to soothe an angry client.

Sally Schmidt | When you do something repetitively, it’s easy to go on autopilot. Establishing client service protocols helps ensure you’re paying proper attention to every client.

If you ask most lawyers what productivity looks like, the answer is predictable, says Karen Skinner. More hours. Faster turnaround. More, more, more. But what if better productivity means doing less, not more?

Ask the Experts at 2Civility.org: How should I balance priorities when everything for everyone seems to be a “top priority”?

Teddy Snyder | More effective communication with clients starts with understanding you know too much.

AI skills are more than a productivity trick, says Ernie Svenson. They are the modern replacement for how we store and apply process knowledge. Here's how custom skills reinvent SOPs for your law firm's daily workflows.

Do your clients know, like and trust you? If you’re wavering on the answer, Jared Correia has some suggestions for you respecting your client communications. Busy? Listen on Attorney at Work Today.

Analog Attorney | Being bored is your secret creative superpower.

Jamie Spannhake | As spring arrives, there’s a natural pull toward resetting and thinking about what we want to add or improve. But it’s equally important to consider what we have and what's working. Here are five ways to build gratitude into ...

For many women managing partners, the challenge isn't the work itself; it’s the invisible weight of carrying it alone. Being good at something and being sustained by it, are different things. Tracy Callahan and Ildiko Markus on how women leaders ...