Bruce Hennes | Why we instituted a premium for helping clients outside normal work hours.

Nancy Slome | I asked some of my favorite legal marketing experts and friends for their advice.

It is time for a major revamp of how we govern our profession from an ethics perspective. Although that sounds dramatic — and possibly terrifying — there is absolutely nothing scary about this idea.

"Get to the Point!" is a huge fan of working the heck out of your dictionary to improve your writing. But is Google better?

The Friday Five | Life is complicated, but your relationships with your clients don’t have to be.

Annette Choti | To produce quality videos for your law firm, you need to understand what types of videos to make, how to film the content, where to distribute it and how to evaluate success.

Chere Estrin | The Nelson Hardiman founder, whose healthcare advocacy work has led to numerous awards, puts an emphasis on delivering the message clearly and succinctly.

Zana Tomich | Before you become an expert in the practice of law, you can (and should) become an expert in client service.

You’ve spent thousands of dollars building and refining your law firm website, in hopes it attracts lots of new clients. But have you thought through the various legal issues surrounding the use of websites to market a practice? If not, you could be setting yourself up for ethics violation headaches. While not all-inclusive, these four tips for statements and disclaimers can help you get on the right path.

Now, I’m not the sharpest tool in the machine shed, but even I’m not brave enough to try to build a buyer’s guide for law firm technology. In large part, that's because such a guide would be outdated as soon as it’s written down, a paper book being worth less than the paper it’s printed on. As it stands, I’m bound to receive urgent emails from each vendor I leave out of this post. Yes, to the subject of this post: Rather than dream that impossible dream, I will instead attempt a list of the types of products you should acquire for your modern law firm. Below, I've identified the nine categories of software firms should use to take best advantage of the wide array of programs available for streamlining law practice management.