In most areas of law practice, problems with lawyer-client communications are the number one cause of legal malpractice claims, followed closely by basic deadline and time management issues. From a claims prevention point of view, you get more for your risk management efforts by focusing on improving client communications and getting things done on time. […]

Today the Friday Five takes time to relax and explore the emerging idea of slowing down—economically, politically, agriculturally, gastronomically, even musically. Is anything so important today that you should strip your gears and burn rubber? Take a break from frantic multitasking and downshift into a leisurely Fathers’ Day weekend by indulging in a little thoughtful leisure. Five […]

Psssst. Wanna read your favorite website without leaving Microsoft Outlook? I’m not talking about subscribing to its newsfeed in Outlook, but setting up an Outlook folder that actually points to the website. It’s quick and easy to add a website to Outlook, here’s how.

The stories are legion. Lawyers apply for posted positions, sweating every detail of their resume and cover letter, and never hear back from the firm. Even worse, candidates make it through the screening process, interview with firm lawyers, follow up when the deadline for decision-making occurs … and still never hear a word. When you […]

If a doctor can diagnose a patient’s condition without actually being in the same room, a lawyer can provide advice and services in the same way. Think about transforming the “where” and “how” of your law practice and becoming extraordinarily accessible to your clients.

Collaborating with clients used to be a face-to-face deal—taking place in your conference room or office, or perhaps a swank restaurant to impress. Now, communication with clients mostly happens virtually, with emails and documents substituting for face time. Clients don’t visit offices nearly as much, or at all, and conference rooms see less action than […]

It’s Friday, and the end of a very long week. Let’s just kick back, cool off  and have a little intellectual fun learning the easy way: through pictures! 1. Visualize Health. First up, compare and contrast health conditions and risk factors in your favorite state with the United States as a whole. If you don’t […]

With so much focus on the mechanics of marketing, there's not much space left for paying attention to competition—for actually getting the clients that your competitors want as much as you do. But isn’t competing for clients what the whole marketing effort is about?

Deciding to switch service providers or find a new one can turn into a big headache, especially if the service or product you’re are shopping for is “mission critical” to your practice. (Think banking, insurance or even facilities management.) While there is no magic way to find the perfect service provider, there are some tried and true “don’ts” to help […]

It is easy for lawyers to slip into conflict with office staff, colleagues or service providers because most of us have never learned how to craft the kind of agreement that isn't about winning, but creates a meeting of mind and heart. The best way to prevent conflict and have more productive and satisfying relationships is to create "agreements for results."