I got a handwritten note in the mail the other day from a colleague. We live in the same neighborhood in Chicago, text about 30 times a week, and see each other at least once a month. However, we play Words With Friends with ferocity and two days before, I'd played high scoring tiles across three bonus spaces for a single word total of 119 points at the very end of the game. The card she sent had just the winning word, QUEENS, in block capitals. The paper was thick, luxurious cream-colored stock. Her letterhead was impressed at the top of the card. The envelope had a satiny texture. It was an expensive way to say "mad respect." I vowed on the spot to find a reason, soon, to work with her again and found a place on my desk where that card will be prominently displayed forever. That deployment of fine stationery made an impression. It emphasized that though we mostly connect through a scrabble knockoff on our phones, our mutual respect is real. Like the card.

Erik Mazzone | Nothing breaks up law firms more frequently, quickly, or completely than disputes over compensation.

Brooke Lively | A loan package consists of the basic documents the bank wants to see to determine if you are a good credit risk.

Law firm client reviews — which go beyond simple endorsements — are important considerations for prospective clients. Use this tutorial.

Teddy Snyder | Regardless of whom you represent, when you act in accordance with your oath, you are being an authentic lawyer.

Client-centric selling is all about engaging in conversation, asking insightful questions and having an abundance mindset.

What are we talking about when we say "client service excellence"? I call them the three Cs: curiosity, communication and conscientiousness.

Sasha Berson | Key success factors for a firm’s primary functions and simple metrics law firm owners should manage to achieve high profitability.

2023 Legal Trends Report introduces a new metric for monitoring your firm's cash flow.

Rocket Matter Product Spotlight | Waiting until the end of the week to track time could cause you to lose 25–50% of your billable hours. Capture time with Rocket Matter Track.