Attorney Client Relations

Joan Feldman | While it may seem routine to you, and no big deal, hearing their attorney’s voice can be a lifeline for a client.

Wayne Hassay | No-nonsense insight on how legal service plans work and how they deliver for solo and small law firms.

Have you told your clients you appreciate them lately? Perhaps some inspiration is in order.

Jay Harrington | You need a simple strategy — a one-page marketing plan — that prioritizes rapid action you can build on.

There's nothing like meeting in person to help build client relationships. From setup to follow-up, tips for making the most of a client visit.

Jay Harrington | Initiating client conversations positions you as a trusted advisor who is the “first phone call” when new legal needs arise.

Attorney Noble McIntyre shares best practices for rolling out the welcome mat for new clients. First, tips for law firm telephone etiquette. Once someone contacts your law firm, everything — from the receptionist’s demeanor to the ...

Tips for creating a successful family law practice — and handling a work life chock-full of domestic drama without burning out.

Is “trusted advisor” really the one and only success route for an attorney? The author argues that there are — and have always been — three different types of client relationships and three other sustainable models for professionals ...

We like to believe that if we do everything well, our clients will always love us, it's just not true. Here are 10 steps to soothe an angry client.