Attorney Client Relations

We like to believe that if we do everything well, our clients will always love us. It's just not true. Here are 10 steps to soothe an angry client.

Eric Magnuson | A written prohibition on the use of consumer AI tools is a sticky note on an unlocked door. It does not prevent entry. Contracts, technical controls, training and enforcement must reinforce the policy.

Recently I offered suggestions — aimed at Gen Xers and Baby Boomers — for improving communication with millennials. Here is the promised corollary version: Guidelines to help millennials communicate with Gen Xers and Baby ...

Do your clients know, like and trust you? If you’re wavering on the answer, Jared Correia has some suggestions for you respecting your client communications. Busy? Listen on Attorney at Work Today.

Avoiding difficult client conversations won't make legal or billing issues disappear. Discover how to combine emotional intelligence with 2026 legal tech to improve attorney client communication, manage the AI value divide, and build lasting trust.

Early guidance on social media evidence risks can help your clients avoid costly mistakes that may affect their case. Here’s a refresher on how to counsel your clients, from attorney Laura Nicholson.

Nicolas Echevarria | When I started my practice, I was the only bilingual person. That meant I wasn’t just the lawyer. I was intake, translation, client reassurance, and problem-solving. At first is seemed manageable. Even noble. But it became ...

Sally Schmidt | The service you provide is every bit as important as the services you provide.

Analog Attorney: Handwritten notes and fine stationery are valuable tools for piercing through the white noise of constant electronic communication. Bull Garlington has quick tips for dashing off a manual memo.

By proactively adopting AI as an enhancement rather than a replacement for human expertise, your firm can earn clients’ trust and increase the value of your services.