Attorney Client Relations

Jay Harrington | When it comes to building your practice, specificity is your roadmap, and action is your vehicle. The Specificity Funnel gives you both.

Nuts-and-bolts reminders for running a successful law practice from Peggy Gruenke and Alan Klevan.

Jay Harrington | Clients are buying based on a promise you’ll deliver in a high-stakes matter, which is why trust is so vital.

Employment lawyer Faye Riva Cohen outlines signs your client may be a victim of quiet firing and bullying, along with ways to help.

Confronted with mountains of heart-shaped boxes and an avalanche of sweetheart sales, it's only natural for some to ponder, "Who loves ya, baby?"

Nothing But the Ruth | Lessons from “The Time to Win: Exceed Customers’ Need for Speed.”

Chris DeMatteo | Good phone call protocol keeps prospects from calling the next firm — especially if you stick to the script!

Lawyers often resist the idea of conducting client satisfaction surveys: They don't believe people will be honest unless they have complete anonymity, and they don't believe clients will take the time to complete the survey. It's true, many will ...

Teddy Snyder | Holiday gift-giving to clients and referral sources was already perilous before the pandemic.

Using a letter of closure at the end of a client engagement varies greatly firm to firm — and at times among lawyers within the same firm. Among those who don't use them, the excuses I hear include, “We do a lot of flat-fee, in-and-out kinds of ...