Attorney Client Relations

Sally Schmidt | Remember that people’s impressions are based on their experiences with you more than on your words.

Nothing But the Ruth! | What is the right word for a "drop-everything-and-fix-this" rate? Is it “urgent?” Is it “expedite?”

Sally Schmidt | Remember that people’s impressions are based on their experiences with you more than on your words.

Product Review | Case Status software's new SMS for Legal helps law firms easily (and securely) text with clients as part of their case workflow.

Sally Schmidt | Keeping clients when your firm is changing is a tricky business and involves a lot of reassurance — not just for them, but for you too.

Simply saying “thank you” can go a long way toward improving morale, retaining valuable staff members and keeping your clients coming back.

Susan Kostal | The pandemic has demanded empathy, flexibility, innovation and, in some cases, increased transparency. The future of legal services delivery demands the same.

Mark Homer | Online reviews are crucial to your referral business. Here's how to jumpstart asking for reviews and create a process that makes it simple for clients.

OK, obviously you know how to look good on video calls, but what about your clients? Lexicon's Scott Brennan has a few good reminders for you both.

Family lawyers often are “first responders” to victims of family conflict. Here's attorney Laura Dale's advice on common signs of client trauma and ways to respond.