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Attorney Client Relations

quiet firing
Quiet Firing: Signs Your Client’s Job Is at Risk

Employment lawyer Faye Riva Cohen outlines signs your client may be a victim of quiet firing and bullying, along with ways to help.

Faye Riva Cohen - February 25, 2024
Walking in Your Client’s Shoes

Sally Schmidt | The service you provide is every bit as important as the services you provide.

Sally J. Schmidt - February 22, 2024
client relations broken heart show clients you don't really care
Here’s How to Show Clients You Don’t Really Care

Confronted with mountains of heart-shaped boxes and an avalanche of sweetheart sales, it's only natural for some to ponder, "Who loves ya, baby?"

Merrilyn Astin Tarlton - February 11, 2024
avoid annoying in-house counsel
How to Avoid Annoying In-House Counsel With Your Tech

Your clients may not be as enthusiastic about your tech as you are. Here's how to stay in sync

Rachel Bailey - January 10, 2024
handwritten notes
Handwritten Notes Help Build Real Relationships

I got a handwritten note in the mail the other day from a colleague. We live in the same neighborhood in Chicago, text about 30 times a week, and see each other at least once a month. However, we play Words With Friends with ferocity and two ...

Bull Garlington - November 13, 2023
family law practice
8 Tips for Growing Your Family Law Practice While Keeping Your Sanity

Tips for creating a successful family law practice — and handling a work life chock-full of domestic drama without burning out.

Margaret Klaw - May 24, 2023
good phone call protocol
Five Ways to Dial Up Your Phone Game

Chris DeMatteo | Good phone call protocol keeps prospects from calling the next firm — especially if you stick to the script!

Chris DeMatteo - April 7, 2023
client visits
How to Make the Most of Client Visits

There's nothing like in-person interaction to help build client relationships. From setup to follow-up, strategies for making the most of a client visit.

Sally J. Schmidt - February 24, 2023
client satisfaction surveys
Client Satisfaction Surveys: Five Quick Questions to Ask

Lawyers often resist the idea of conducting client satisfaction surveys: They don't believe people will be honest unless they have complete anonymity, and they don't believe clients will take the time to complete the survey. It's true, many will ...

Ray Gross - February 20, 2023
Checklist Law Firm Client Communication
Client Communications Checklist for Law Firms

Every day offers opportunities to build trust with a client or prospect, thereby setting your firm apart from the competition. Here are eight easy ways to do just that in your communications.

Danielle Flagg - November 29, 2022
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