Attorney Client Relations

Some clients will never have seven-figure injury cases. Some will never generate a headline. Helping them, writes PI lawyer Jeremy Worley, still matters.

Dave Slovin | Clients experience one firm, and no matter how your business operates behind the scenes, they shouldn’t feel the gaps or seams.

Debra Hare and Joe Bell explain the connection between neuroscience and client relationships and how understanding a few key tactics can help lawyers build a loyal client base.

Every day offers opportunities to build trust with a client or prospect — and set yourself apart from other firms. Here are eight ways to improve your communications so you can do just that.

Sally Schmidt: Much has been written and said about the value of forming client teams, but not all lawyers understand what that actually means.

Your corporate clients expect modern software, but fragmented systems and interface fatigue can strain relationships. Here is how to select and manage law firm client collaboration tools that complement your client's existing workflow.

Jay Harrington | Perfectionism is great for legal work product, but it’s a major bottleneck for business development. Learn why lawyers must adopt a bias toward imperfect action to successfully scale their practices.

Even the most motivated clients find it hard to switch law firms. In fact, the biggest obstacle to new business is inertia. Sally Schmidt suggests a few ways to get your prospects off the dime.

Navigating the legal system in a second language terrifies people, says Oklahoma attorney Jimmy Lai. A shared language sets your law firm apart. Here are his tips for attracting and keeping immigrant clients.

MSOs can predict a law firm's anticipated revenue (and potential value) with a level of precision most firms can't match. Brooke Lively explains the shift toward data-driven firm valuation and why it deserves every law firm owner's attention.