LawLytics

Attorney Client Relations

telephone etiquette

Law Firm Telephone Etiquette Best Practices

Attorney Noble McIntyre shares best practices for rolling out the welcome mat for new clients. First, tips for law firm telephone etiquette. Once someone contacts your law firm, everything — from the receptionist’s demeanor to the conference ...

Noble McIntyre - August 31, 2022
client journey

Building a Solid Relationship With Clients Throughout the Client Journey

Sally Schmidt | As I reflect back on our many home-building experiences, it’s funny how closely they resemble experiences clients face with law firms. These takeaways may help you deliver a better client journey.

Sally J. Schmidt - August 16, 2022
letter of closure

A Letter of Closure for All the Right Reasons

Using a letter of closure at the end of a client engagement varies greatly firm to firm — and at times among lawyers within the same firm. Among those who don't use them, the excuses I hear include, “We do a lot of flat-fee, in-and-out kinds of ...

Mark Bassingthwaighte - June 24, 2022
sound like a winning lawyer

How to Sound Like a Winning Lawyer

Last night while making dinner, I was listening to a political documentary playing in the background. One expert after another chimed in with comments, offered deep thoughts, and gave opinions — all interesting and enlightening.

Nika Kabiri - June 22, 2022
diminished capacity

How Lawyers Should Respond to Cognitive Decline in a Client

Mark C. Palmer | "Can I continue to properly serve a client who may have diminished capacity? What if he continues to decline?" Ask the Experts at 2Civlity.org.

Mark C. Palmer - June 22, 2022
anxious client

How to Calm Clients’ Anxiety About Testifying

Imagine this scenario: Your client is about to be deposed in a case with significant damages at stake. Knowing what hangs in the balance, you spend hours preparing the client. This involves an extensive review of the likely areas of inquiry, ...

Alan Fanger - June 20, 2022
lawyer billable rate

How to Increase Your Billable Rate

Advice on setting your annual billable rate increase — and how to tell your clients.

David Ackert - June 19, 2022
coaching trees

Branching Out to Expand Your Clientele

Sally Schmidt | Success often can be measured by how many branches you create off an original contact’s tree.

Sally J. Schmidt - June 16, 2022
upset client

Dealing With an Upset Client

It’s almost a certainty that, at some point, every lawyer will have an unhappy client. In his seminal research on loyalty, business strategist Frederick Reichheld concluded that simply satisfying clients is not enough to retain them. Research ...

Sally J. Schmidt - June 12, 2022
lawyer-client relationships

Five Things Lawyers Hate to Hear Clients Say

Gerry Riskin | Although certain things clients say are sure to get your dander up, I respectfully suggest you put the sword away and resist the impulse to parry and thrust.

Gerry Riskin - May 28, 2022
envelope

Welcome to Attorney at Work!

Sign up for our free newsletter.

x

All fields are required. By signing up, you are opting in to Attorney at Work's free practice tips newsletter and occasional emails with news and offers. By using this service, you indicate that you agree to our Terms and Conditions and have read and understand our Privacy Policy.