Attorney Client Relations

say thank you

There’s Power in a Little Thank You

Simply saying “thank you” can go a long way toward improving morale, retaining valuable staff members and keeping your clients coming back.

Cindy McGovern - February 1, 2021
Legal Services

Empathy and Innovation: Highlights from ‘Future of Legal Services’ Panel

Susan Kostal | The pandemic has demanded empathy, flexibility, innovation and, in some cases, increased transparency. The future of legal services delivery demands the same.

Susan Kostal - January 4, 2021
typing on keyboard online law firm reviews

How to Use Online Reviews to Protect Your Referrals

Mark Homer | Online reviews are crucial to your referral business. Here's how to jumpstart asking for reviews and create a process that makes it simple for clients.

Mark Homer - November 16, 2020
video symbols how to look good on video calls

This Is How Lawyers and Clients Look Good on Video Calls

OK, obviously you know how to look good on video calls, but what about your clients? Lexicon's Scott Brennan has a few good reminders for you both.

Scott Brennan - October 6, 2020
Client going through grief client trauma

Traumatized Clients: How to Recognize and Respond to Client Trauma

Family lawyers often are “first responders” to victims of family conflict. Here's attorney Laura Dale's advice on common signs of client trauma and ways to respond.

Laura Dale - August 10, 2020
irate client yelling on the phone

How to Calm an Irate Client in 90 Seconds or Less

At one time or another in your career, you will confront an angry client. Unfortunately, law school does not prepare us for dealing with clients. We are dependent on our own life skills and common sense to handle these situations. Presumably, as ...

Doug Noll - July 20, 2020
sketching out plan for Client Centered

How I’m Using Client-Centered Design in My Law Firm

Robert Theofanis shares an example of putting clients' needs first. It's the little details that can set your firm apart from the pack.

Robert Theofanis - May 28, 2020
loneliness

Loneliness: Five Signs a Client Is Suffering

Chronic loneliness is a problem not only for lawyers but also for their clients. Here are ways to identify and better assist a chronically lonely client, from lawyer and psychologist J.W. Freiberg.

J.W. Freiberg - April 3, 2020
Lawyer with face mask COVID

COVID-19 Impacts for Solo and Small Firm Lawyers: Beyond Remote Work

Roy Ginsburg | There is much more to this COVID-19 situation than remote work. If you practice in the solo and small firm world, here’s my take on a few other important things to consider in the pandemic age.

Roy S. Ginsburg - April 2, 2020
law firm name

Offline: Coronavirus Outbreak Has Become a Referendum on Remote Work

What happens when everybody stays home? Let's talk about the two scenarios law firms must address as they cope with crafting a coronavirus response plan.

Jared Correia - March 13, 2020
envelope

Get more Attorney at Work!

Sign up for our free newsletter.

x

All fields are required. By signing up, you are opting in to Attorney at Work's free practice tips newsletter and occasional emails with news and offers. By using this service, you indicate that you agree to our Terms and Conditions and have read and understand our Privacy Policy.