Client Satisfaction

By clearly communicating expectations, you reduce ambiguity, enhance accountability, promote engagement and improve collaboration

Jay Harrington | Constraints can inhibit your success or be a catalyst for high performance.

Three tips to improve your law firm call-answer process, because the phone remains the tool of choice for people searching for a lawyer.

Three tips to improve your law firm call-answer process, because the phone remains the tool of choice for people searching for a lawyer.

Jay Harrington | New opportunities arise when you’re in the right place, at the right time, and in front of the right people. The challenge is knowing when, where and who is “right.”

Your clients may not be as enthusiastic about your tech as you are. Here's how to stay in sync

Jay Harrington | Unscalable actions often form the secret sauce of successful ventures in all industries.

Jay Harrington | Let's dive into some timeless truths that govern the world of law firms.

Tips for creating a successful family law practice — and handling a work life chock-full of domestic drama without burning out.

Chris DeMatteo | Good phone call protocol keeps prospects from calling the next firm — especially if you stick to the script!