Client Satisfaction

Brooke Lively | If you scale one part of your growth system (like marketing) without scaling the rest (like hiring), you’re going to break something. Usually, it’s the client experience. Here's how to avoid that.

We can't alleviate all the stressors felt by clients in the course of their legal matters, but there are ways stress can be reduced and effectively managed.

Sally Schmidt | A lot of baby boomer lawyers have plans to retire. What happens to their clients?

We like to believe that if we do everything well, our clients will always love us. It's just not true. Here are 10 steps to soothe an angry client.

Sally Schmidt | When you do something repetitively, it’s easy to go on autopilot. Establishing client service protocols helps ensure you’re paying proper attention to every client.

A recent survey by iLawyer Marketing sought to identify key decision-making factors for consumers when hiring a personal injury attorney.

Have you told your clients you appreciate them lately? Perhaps some inspiration is in order.

Tips for creating a successful family law practice — and handling a work life chock-full of domestic drama without burning out.

Deb Feder | A solid book of business is built on honest, curious conversations that move your relationship with your client toward a 'thinking partnership.'

By clearly communicating expectations, you reduce ambiguity, enhance accountability, promote engagement and improve collaboration