Sally Schmidt | Turning satisfied clients into loyal clients will make your practice more profitable and enjoyable.
Sally J. Schmidt - November 22, 2022
Sally Schmidt | As I reflect back on our many home-building experiences, it’s funny how closely they resemble experiences clients face with law firms. These takeaways may help you deliver a better client journey.
Sally J. Schmidt - August 16, 2022
We can't alleviate all the stressors felt by our clients in the course of their legal matters, but when lawyers, law firms and clients work together, the stress can be reduced and effectively managed.
Jamie Spannhake - May 28, 2022
Bruce Hennes | Why we instituted a premium for helping clients outside normal work hours.
Bruce Hennes - April 12, 2022
Straight from the heart: Client care advice from Ruth Carter, Bull Garlington, Jay Harrington, Will Hornsby, Susan Kostal, Steve Nelson, Mark Palmer, Teddy Snyder, Jamie Spannhake and Megan Zavieh.
Joan Feldman - February 14, 2022
Sally Schmidt | Remember that people’s impressions are based on their experiences with you more than on your words.
Sally J. Schmidt - January 26, 2022
Sally Schmidt | Remember that people’s impressions are based on their experiences with you more than on your words.
Sally J. Schmidt - December 14, 2021
Lawmatics Client Intake Checklist | The client intake process is one of the most time-consuming parts of being a lawyer. Here's how to streamline the process.
Lawmatics - October 27, 2021
Sally Schmidt | Keeping clients when your firm is changing is a tricky business and involves a lot of reassurance — not just for them, but for you too.
Sally J. Schmidt - October 19, 2021
Simply saying “thank you” can go a long way toward improving morale, retaining valuable staff members and keeping your clients coming back.
Cindy McGovern - February 1, 2021
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