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Client Satisfaction

law firm call-answer process
Who’s Answering Your Phones? 3 Tips to Improve Your Law Firm’s Call-Answer Process

Three tips to improve your law firm call-answer process, because the phone remains the tool of choice for people searching for a lawyer.

David Skinner and Karen Skinner - February 9, 2024
business development results
How to Get ‘Lucky’ When Building Your Legal Practice

Jay Harrington | New opportunities arise when you’re in the right place, at the right time, and in front of the right people. The challenge is knowing when, where and who is “right.”

Jay Harrington - February 6, 2024
avoid annoying in-house counsel
How to Avoid Annoying In-House Counsel With Your Tech

Your clients may not be as enthusiastic about your tech as you are. Here's how to stay in sync

Rachel Bailey - January 10, 2024
unscalable business development
To Build Your Legal Practice, Do Things That Don’t Scale

Jay Harrington | Unscalable actions often form the secret sauce of successful ventures in all industries.

Jay Harrington - January 8, 2024
eight timeless truths of legal practice
Beyond Trends: Embracing the Enduring Laws of Legal Practice

Jay Harrington | Let's dive into some timeless truths that govern the world of law firms.

Jay Harrington - December 5, 2023
family law practice
8 Tips for Growing Your Family Law Practice While Keeping Your Sanity

Tips for creating a successful family law practice — and handling a work life chock-full of domestic drama without burning out.

Margaret Klaw - May 24, 2023
good phone call protocol
Five Ways to Dial Up Your Phone Game

Chris DeMatteo | Good phone call protocol keeps prospects from calling the next firm — especially if you stick to the script!

Chris DeMatteo - April 7, 2023
law firm client service
Client Service: Ways to Show Clients You Care

Straight from the heart: Client care advice from Ruth Carter, Bull Garlington, Jay Harrington, Will Hornsby, Susan Kostal, Steve Nelson, Mark Palmer, Teddy Snyder, Jamie Spannhake and Megan Zavieh.

Joan Feldman - February 14, 2023
loyal clients
Moving a Client from ‘Satisfied’ to ‘Loyal’

Sally Schmidt | Turning satisfied clients into loyal clients will make your practice more profitable and enjoyable.

Sally J. Schmidt - November 22, 2022
client journey
Building a Solid Relationship With Clients Throughout the Client Journey

Sally Schmidt | As I reflect back on our many home-building experiences, it’s funny how closely they resemble experiences clients face with law firms. These takeaways may help you deliver a better client journey.

Sally J. Schmidt - August 16, 2022
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