Daily Dispatch

From 1997 to 2001, I worked for Verio, marketing and selling Internet access and web hosting to businesses. Early on, we had a small marketing budget and relied heavily on direct mail and cold (actual warm) calling. While I was reviewing my ...

I had expected to give CrossOver a resounding “buy” recommendation for anyone with a need to run Windows programs natively on a Mac computer. Unfortunately, even though CrossOver is the perfect answer to our office's specific needs, that will ...

With more than 200 sessions and 200 exhibitors, the International Legal Technology Association's Annual Conference represents the leading edge of technology in the legal profession — and generates plenty of post-show attention in the ...

If you don't know, paid search ads are the listings that appear at the very top of the page, typically in a tinted block, when you conduct a search online. Search ads can be a significant way to secure new clients for your law firm: In 2012, ...

I suppose there are still lawyers and law firms out there asking themselves the question: “What is it that clients want?” Some of them continue to invest a substantial amount of money and time in detailed surveys of their existing clients, ...

Question: "Why should we blog? We have a website. Clients hire lawyers because of a relationship, not because they see you on the Internet. Besides, a blog can be pretty self-aggrandizing. Other lawyers in the firm think the ...

You just can't avoid talk of school this time of year. It seems everyone is scurrying along on a scavenger hunt for essential supplies and first-day fashions, or losing sleep over what our "babies" will need in the dorm room. It's all about ...

I’ve come to like Outlook 2013 quite a bit (despite the confusing blue icon). It contains some new features that I’ve wanted, or have had to employ workarounds for, or had to use third-party software to resolve. So, I thought it might be helpful ...

When I hear the phrase “red velvet rope,” I picture a Studio 54-esque scene with a line of people outside of a night club who are either on the VIP list or hoping they're hot enough to convince the bouncer to let them through. Many of us have ...

Question: I know we're not recouping many of our law firm's costs from clients. How do you effectively manage a cost recovery program? Four members of the Association of Legal Administrators — Grace Carr Lee, Vicki Hughes, ...