Sally Schmidt | If you can earn a client’s trust, you will turn a happy client into a lifelong client. Here are some actions you can take.

Will Hornsby looks at the ethics issues and related things to consider before entering into an agreement with a lead generator service.

Here’s Roy Ginsburg's pushback on the common excuses lawyers use to justify the insidious habit of underbilling.

Susan Kostal offers specific tips to reassure clients your firm is able to respond and meet their legal needs during the COVID-19 crisis.

What happens when everybody stays home? Let's talk about the two scenarios law firms must address as they cope with crafting a coronavirus response plan.

Do your clients and colleagues a favor and check out these five things to stop doing with emails.

Sponsored | Smokeball’s automated forms and templates make drafting high-quality documents, in a word, automatic.

Attorney Paul Cannon tells how using call-tracking metrics helped his firm analyze the true value of the advertising they were paying for — and stop a scam.

Panelists have an obligation to educate and to entertain. Try Ruth Carter's list of dos and don'ts to keep your presentations from boring the audience.

What was extra hot among ABA TECHSHOW 2020's offerings? Here's some scoop from Co-Chairs Heidi Alexander and Catherine Sanders Reach, along with practice management tech experts Sheila Blackford, Brett Burney, Sharon Nelson and John Simek, Courtney Troutman and Megan Zavieh.