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law firm partnership

Maybe You Should Pass Up That Partnership Offer (Really)

You're in a small firm with one or more baby boomer senior partners, and they’ve just made you an offer of partnership. Congratulations. Maybe. Before you accept, there are lots of questions you should ask. Here are just a few, starting with the critical question: Is there a written partnership agreement?

Originally published August 9, 2017
Last updated June 30, 2023
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bar discipline

How to Handle a State Bar Letter Questioning Your Fitness to Practice

In my last column, I discussed how you can relocate to another state without sitting for another bar exam. One question that naturally stems from that discussion is what to do if you make a mistake in your relocation, and you fail to do something required by your new state’s bar. Receiving a letter from the state bar questioning your fitness to practice, or whether you have followed all the rules permitting you to practice, induces panic. Here is how to handle it.

Originally published August 8, 2017
Last updated August 9, 2017
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Contronyms: Context Controls Comprehension

Sanctions. That word has always troubled me. It’s a contronym, a word that has opposite meanings. Lawyers know that a motion for sanctions asks the court to penalize an adversary’s bad act. But other English speakers define a sanction as a blessing. No wonder your client is confused. English has plenty of contronyms.

August 7, 2017 0 1
legal insurance

State of the Group Legal Services Industry: Things to Know

Earlier this year, I attended the Group Legal Services Association annual meeting in Arizona. The highlight was the spirited "State of the Industry" panel. While the panel reported that the industry isn't yet seeing change at a disruptive rate, plans and platforms alike are evolving and creating opportunities for lawyers. However, the concept of legal services plans still seems relatively unknown. To start, here's an overview.

Originally published August 3, 2017
Last updated September 14, 2019
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Content Marketing Tips for Lawyers

Niche Blogs: Why 100 Readers Can Be Better Than 1,000

A whopping 91 percent of in-house counsel rate an attorney’s articles and speeches as very to somewhat important when evaluating who to hire, according to the latest data from Greentarget. Just as important, 77 percent rated relevant blog posts as such. The key word is “relevant.” How to become so? By becoming a singular voice. And this means niche blogging. Why? Clients don’t hire generalists. They hire specialists. So be one.

August 1, 2017 0 0
Lawyer with magnifying glass understanding clients needs

Aligning Your Tactics With Your Client’s Objectives

To use a comparison from my days as a high school teacher, tactics are to objectives as strategies are to goals. You and your client are in different businesses (unless you do legal malpractice work) and have different business goals. But your client has been sued and is now at your doorstep. Now you have some common interests. You need to make sure your objectives are aligned with those of your client so you can employ tactics that will help you achieve those goals and objectives.

Originally published July 31, 2017
Last updated September 10, 2020
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technology tips

Must-Have Technology for Better Client Service

Sometimes lack of basic technology where it’s expected can be extremely frustrating. But forcing technology on clients without a human touch can backfire, too. We asked law practice technology pros Heidi Alexander, Tom Lambotte, Sharon Nelson and John Simek, Nora Regis, Reid Trautz, Courtney Troutman and Emily Worley about the technology lawyers absolutely should use to improve client service — and their best tip for keeping it human.

Originally published July 28, 2017
Last updated May 17, 2021
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encryption

Using Encryption for Secure Client Communication

Secure client communication is a major concern for lawyers. Encryption is your best option for protecting confidential and sensitive information you exchange by email, text, voice and video calls with your clients. ABA Formal Opinion 11-459, Duty to Protect the Confidentiality of Email Communication with One's Clients, states: “A lawyer sending or receiving substantive communications with a client via email or other electronic means ordinarily must warn the client about the risk of sending or receiving electronic communications using a computer or other device, or email account, where there is a significant risk that a third party may gain access.” What are your options?

Originally published July 27, 2017
Last updated December 17, 2019
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Use Billing Best Practices to Strengthen Client Relationships

Today’s large corporate legal and insurance claims departments are learning from their peers in purchasing and HR how to leverage technology. And they are training a new category of professionals to better manage the business of law. These legal operations professionals are under intense pressure to drive efficiencies and keep costs down. Billing is one area that’s ripe for improvement.

Originally published July 26, 2017
Last updated May 11, 2020
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charity

How Charity Can Play a Role in Your Marketing Plan

Good marketers are good networkers. They meet lots of people in all kinds of settings and turn those people into clients. Chances are, you can be more focused about how your charity time and money integrate with your marketing efforts.

Originally published July 25, 2017
Last updated July 17, 2018
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