Straight from the heart: Client care advice from Ruth Carter, Bull Garlington, Jay Harrington, Will Hornsby, Susan Kostal, Steve Nelson, Mark Palmer, Teddy Snyder, Jamie Spannhake and Megan Zavieh.

Josh Blandi | Best practices for working with MSPs to build out your firm's API integrations.

Many contemporary business success stories are rooted in Stoic practices and philosophy.

As law firms consider how they can better allocate work to associates, one key part of the conversation has to be about skills and skills tracking. How Skills Tracking Improves Bench Strength Skills tracking is already a growing part of law firm talent management. Firms are formalizing their skills libraries and standardizing the skills each […]

To present a subject effectively, you need to optimize the speaker (you), the course materials, the visual (the PowerPoint) and the notes.

Get to the Point! | Getting diacritical marks right in your legal documents can make or break your case.

What do the best holiday social media posts have in common? It’s a new year, which means a clean social media calendar and another round of holidays that need fresh content. But before you start brainstorming your post for Lincoln’s Birthday, we are here to liberate you from that burden. Don’t. Law firms — or […]

Jim Calloway | Beyond secure document sharing, client portals can serve as your "virtual lobby."

Since Ryder Carroll put his original Bullet Journal video on YouTube, his technique for using a running, minimal, bullet-point-based paper notebook has taken over the web. There are countless dedicated groups on Facebook, Instagram and Pinterest. Vloggers have broadcast their experiences using the Bullet Journal (BuJo for short). Leuchtturm offers a preformatted notebook designed by Ryder. BuJo is huge.

Sally Schmidt | A checklist to help you reassess and choose to do the right marketing things.