Communications Skills

You are communicating because you want your message to be effective. Condescending phrases like "You follow?" undermine that aim.

Crossed arms, doodling and other body language might mean you've lost your audience — or that you're doing great.

Take advantage of Find and Replace as part of the last once-over for that important letter, contract or brief.

Lessons in the art of making meaningful personal connections from Ruby's Customer Happiness Team.

Making a difference in the world starts with making an impact on the people you work with, and the people you lead. Leadership is not a position or a title — it’s a state of mind.

Have you seen the film “Moneyball”? Or read the book? It turns out that winning at baseball is a lot like winning at conversations.

Now lawyers use every term they can think of because some court somewhere once said the language in the contract didn’t cover the dispute. Sometimes that’s a good reason, but often it is not. Rather than a considered approach, most lawyers start ...

Do you get nervous before speaking in front of people? Even worse, do you have trouble letting go of your performance once it's over? For lawyers especially, it can be hard to shut off your mind. So it’s useful to think about another context ...

As a judge reviews your brief, they’re evaluating your argument and your professionalism. Consider the words of the Hon. Raymond M. Kethledge, a U.S. Court of Appeals judge, in an article he wrote for the ABA.(1) “When I read a brief, the first ...

A growing body of research suggests that reading fiction increases your capacity for empathy. The basic idea is that imagining the emotional world of fictional characters is good practice for empathizing with actual humans. For example, have you ...