Client Service

Sally Schmidt | Extra time on your hands? Spend it on marketing and business development activities that will position you for future success.

Three tips to improve your law firm call-answer process, because the phone remains the tool of choice for people searching for a lawyer.

Employment lawyer Faye Riva Cohen outlines signs your client may be a victim of quiet firing and bullying, along with ways to help.

Sally Schmidt | The service you provide is every bit as important as the services you provide.

Three tips to improve your law firm call-answer process, because the phone remains the tool of choice for people searching for a lawyer.

Your clients may not be as enthusiastic about your tech as you are. Here's how to stay in sync

What are we talking about when we say "client service excellence"? I call them the three Cs: curiosity, communication and conscientiousness.

Nothing But the Ruth | Lessons from “The Time to Win: Exceed Customers’ Need for Speed.”

Chris DeMatteo | Good phone call protocol keeps prospects from calling the next firm — especially if you stick to the script!

Lawyers often resist the idea of conducting client satisfaction surveys: They don't believe people will be honest unless they have complete anonymity, and they don't believe clients will take the time to complete the survey. It's true, many will ...