Managing a Law Firm

Law firms aren’t great at customer service. Spoiler alert: Neither is the TSA. Indeed, even where law firms are less likely to be gropey, there are similarities between the two. The TSA’s problem is that it is trying to enforce a robust ...

The Legalweek 2018 sub-conference Legal Diversity and Talent Management featured speaker panels from various sectors — law firms, companies, startups, bar associations and government. Being surrounded by legal innovation and discussions of the ...

David Allen’s Getting Things Done productivity method has been wildly popular since its debut in 2001. "Capture" is one of the most important steps in the GTD process, and nothing captures ideas faster than pocket notebooks. I know, Evernote ...

In last month’s post, “Kick Off the New Year with a Practice Renovation,” we discussed starting the year with a renewed ethics drive and addressing common problem areas like advertising, insurance and file closures. Picking up where we left off, ...

Learning how to first identify and then modify the existing Styles in your document is a good first step to learning how Styles work in Microsoft Word. Master a few basics and you can quickly make global changes to elements like headings, page ...

Raise your rates? What is an hour of your time worth? Some might say, “Whatever the market is willing to pay.” How did you decide your hourly rates? How do you make more money? The two obvious ways are work more hours or charge more money. ...

Remember the clickbait headline, "Sitting Is the New Smoking"? One of the latest iterations of the perennial office ergonomics conversation, it helped give rise to the notion of an "active workstation." I wish the headline jibed with reality. It ...

To make the best decisions for the future of your law firm — whether setting marketing priorities, undergoing a new strategic initiative or developing a new mission statement — it’s essential to obtain the right insights and perspectives. That’s ...

If you speak English and only English, does it make sense for me to explain something to you in French — even if I speak slowly? Of course not. While you probably never make this specific mistake with your clients, almost all of us commit a ...

In my December post, “A Pre-Year-End Checklist for Solos and Small Firms,” we ran through the major systems of a law practice and took stock of concerns to attend to in the new year. (If you missed it, be sure to go back and get the downloadable ...