Troubleshooting: It’s Not Always the Technology

There are about 23 different business processes in most law firms. They range from new client intake to check requests to conflicts checks. When there's a problem with one of them—maybe it takes too long or there are too many errors—believe it or not, it isn't always the underlying technology that is to blame. In the consulting world, we speak of the three-legged stool. Technology is one of the legs. Your people are another leg. But many stumble on the third leg: the process leg. A three-legged stool needs to be balanced; otherwise it will fall. In many cases, you can solve the problem using your existing technology and existing people by merely improving the process. ...

Originally published September 13, 2012
Last updated May 11, 2018
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