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The Welcome Mat

Instilling Client Confidence in Your Practice

In this series, Oklahoma attorney Noble McIntyre has been offering tips on rolling out the welcome mat for clients and prospective clients. His first two posts provided pointers on phone etiquette and office appearance — but it's the people in your firm who set the tone. In this installment, Noble looks at how their behavior can help instill client confidence. In every interaction with a client, the people involved are the most important element. And on the firm's side, it’s not just about you, the client's lawyer, but about the other people in your office, too. ... READ MORE

April 14, 2014 0 0 0