When setting up your office and your office procedures, you need to focus on creating a good experience for your clients. You create that good experience by showing your competence and respect for them, and by making the process as predictable and unsurprising for them as possible. This holds true for all of your clients — including your clients with special needs. Now, when you see the words “special needs,” your mind probably goes directly to people with physical or mental disabilities. That view’s too narrow when you’re thinking about your practice. Clients have special needs if they have a particular characteristic you must address to provide competent legal services, or something you can address to make their experience with you superior to that provided by any other lawyer. ... READ THE RESTOriginally published June 15, 2015
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