Lawyers spend far too much of their valuable time chasing after unpaid invoices instead of working billable hours. Being able to schedule payments in advance provides both you and your clients with unmatched convenience, and helps ensure steady cash flow for your practice. This type of system is only convenient, however, if it’s able to […]Originally published June 22, 2017
It’s almost a certainty that, at some point, every lawyer will have an unhappy client. In his seminal research on loyalty, business strategist Frederick Reichheld concluded that simply satisfying clients is not enough to retain them. Research showed that depending on the industry, between 65 and 85 percent of customers or clients who defected said they were satisfied or very satisfied with the company they abandoned. They left because they didn’t like the experience.Originally published June 22, 2017
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