Daily Dispatch

Cross-Selling Made Simple

Recently I was contacted by someone looking for good articles on cross-selling. I noticed that a lot of material discussed the obstacles — compensation systems, internal competition, lack of confidence in colleagues, lack of knowledge about firm ...

Sally J. Schmidt - February 24, 2016
Google Drive Collaboration: It’s a Document Party!

Google Drive, through Docs, Sheets or Slides, has given users a free way to create documents, share them and allow multiple users to edit simultaneously or asynchronously. So, how would you use this? Say you are on a conference call discussing ...

Catherine Sanders Reach - February 23, 2016
Client Service
One-Word Business Development

Some years ago, I conducted a half-day workshop on business development at an AmLaw 100 firm's retreat. I closed the session by saying the following: “If you don’t remember anything else we have discussed in the last three hours, please just ...

Bob Denney - February 22, 2016
Not Your Grandma’s Public Relations

In yesteryear, if you wanted to circulate news, you yelled it over the fence. In two minutes your neighbor had all of it. In 20 minutes it was around the block, and in two hours it was all over town. Fast-forward. In the 1980s, corporate ...

Susan Kostal - February 18, 2016
Crystal Ball
‘The Future of the Professions’: A Complex Crystal Ball

No one would describe "The Future of the Professions: How Technology Will Transform the Work of Human Experts" as a light and frothy read. We are huge fans of Richard Susskind’s previous books and his evolving thoughts about the future of the ...

Sharon Nelson and John Simek - February 17, 2016
What? You Want I Should Stop Using Yiddish?

Caution: Mature Content. Yes, yes, I do want you to stop. A recurring theme of “Get to The Point” is that even if some of your listeners or readers are ...

Theda C. Snyder - February 16, 2016
Hacker © iStock - Agustinc
Beware the Dangers of WiFi

Many of us have to travel for our work, and that often means connecting to wireless networks. If you use unsecured public WiFi networks when working on client matters that could mean trouble. Most hotels, airports, cafés don’t encrypt their ...

Greg Lyda - February 9, 2016
how to get online reviews
Law Firm Marketing: Six Hot Search Tips for 2016

Driving traffic to your website through organic search is on every law firm’s marketing agenda — or it should be. If you’ve targeted wisely, then a significant percentage of your organic search traffic is primed to take the next step and contact ...

Mike Ramsey - February 8, 2016
Friday Five
Top Trends for Law Firm Websites

Want to update and improve your firm's website? Take a lesson from what the most successful and tech-savvy sites have in common. Here are five things designers are working on specifically for law firm websites. ... Karin Conroy - February 5, 2016

Trust Exercises
Golden Rules for Building Client Trust

According to a Gallup poll on the perceived honesty and ethics of various professions, most people (79 percent) rate lawyers average or low. Just below bankers. Congressmen and car salesmen ranked lowest. How can you convey that you really ...

Jo Eismont - February 3, 2016
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