Communicating


Get to the Point!

The Death of Capitalization

By | Nov.07.17 | No Comments

It started with the iPod, the iPad and the iPhone. Capital letters appeared in places they never appeared before. Grammar rules call for capitalizing proper names, but now the correct reference to some brands calls …Continue reading »


Business Development

Five Tips for Keeping Referrals Flowing

By | Nov.06.17 | No Comments

Lawyers often pursue new clients at the expense of servicing and marketing to existing clients. This is a mistake. It’s also a mistake to pursue new referral sources at the expense of your existing referral …Continue reading »


Get to the Point!

You Can Conduct an Internet Search, But Should You Google?

By | Oct.03.17 | No Comments

I once defended a product liability case where the client was adamant that the product always be called a “personal watercraft.” It most definitely was not, he insisted, a Jet-Ski. The issue was the use …Continue reading »


Get to the Point!

Don’t Be Tricked by These False Friends

By | Sep.11.17 | No Comments

Some words sound like they mean one thing when they actually mean something very different. Using one of these false friends incorrectly could cause you a problem. But It Sounded Right … The term “false friends” traditionally …Continue reading »


Tech Tips

Ways Screen Shot Tools Help You Communicate

By | Sep.06.17 | No Comments

A picture is worth a thousand words, and pictures of your device’s screen are no exception. Those screen shot images can help people troubleshoot problems with your device — and help you better communicate how-to …Continue reading »


Public Speaking

Need a Confidence Boost? Try This Before You Speak

By | Aug.23.17 | 1 Comment

When teaching speaking skills to lawyers, the first question is why participants are there. What do they want out of the session? The most common answer is they want to feel more confident. They want …Continue reading »


Time Management

Regaining Command of Email

By | Aug.14.17 | No Comments

Email is the global de facto communication standard. Business use of email continues to grow. Email is also a hybrid form of communication — a written form used conversationally. This hybrid nature, coupled with habits …Continue reading »


Get to the Point!

Contronyms: Context Controls Comprehension

By | Aug.07.17 | 1 Comment

Sanctions. That word has always troubled me. It’s a contronym, a word that has opposite meanings. Lawyers know that a motion for sanctions asks the court to penalize an adversary’s bad act. But other English speakers …Continue reading »


Client Relations

Aligning Your Tactics With Your Client’s Objectives

By | Jul.31.17 | No Comments

Perhaps a bit unconventionally, I would like to start by defining some terms: Objective: An intended result that is specific and measurable. Goal: A broad statement identifying a mission. Tactic: Any mode of procedure for gaining advantage or success. Strategy: A plan, method or series of …Continue reading »


Email, Text, Voice and Video

Using Encryption for Secure Client Communication

By | Jul.27.17 | No Comments

Secure client communication is a major concern for lawyers. Encryption is your best option for protecting confidential and sensitive information you exchange by email, text, voice and video calls with your clients. Email Encryption ABA Formal Opinion …Continue reading »