Client Relationships

Email Is a Second-Class Form of Communication

By | Oct.12.16 | No Comments

Email may be good for maintaining a relationship, but it is not good for building one. Both email and texting are fast, convenient and essentially allow nonstop 24/7 communication. The downside is they are easily misinterpreted …Continue reading »

Writing Right

What Broadway’s Hamilton Teaches about Legal Interpretation

By | Oct.11.16 | No Comments

Comma placement matters. Broadway musical Hamilton’s Angelica Schuyler sings in “Take a Break”: In a letter I received from you two weeks ago I noticed a comma in the middle of a phrase It changed the meaning. Did …Continue reading »

Play to Win

How Effective Communicators Help Clients Understand

By | Oct.06.16 | No Comments

I read an article recently called “Marketing Yourself as an Expert: What Clients Look For.” According to the research presented, there are five key factors that clients associate with “visible experts”: They come highly recommended by …Continue reading »

Get to the Point!

Ryan Lochte’s Vocabulary Lesson for All of Us

By | Sep.15.16 | No Comments

“I over-exaggerated.” It was impossible to miss the world’s derision for Ryan Lochte’s poor word choice. The Olympian was trying to explain his lies about how he found himself at the wrong end of a …Continue reading »

No Bad Reviews

Unhappy Clients Can Destroy Law Practices

By | Sep.14.16 | No Comments

“Under-promise and over-deliver.” You’ve probably heard the phrase. But do you really understand what it means? Most of your unhappy clients would never have become disgruntled if you’d had protocols in place to properly set their expectations …Continue reading »

Communicating With Clients

Creating Confidence in a Time of Stress

By | Aug.29.16 | No Comments

Recently I underwent a diagnostic medical test that I knew was going to cause me a great deal of anxiety. In addition, I had to arrive at the medical facility at 7 a.m., couldn’t have …Continue reading »

Get to the Point

If You Are Reading This … Oh, Wait, You Are!

By | Aug.18.16 | No Comments

Perhaps the most ridiculous construct I see and hear regularly is the conditional introductory phrase that prefaces content in documents with, “If you are reading this,” or that starts voicemail greetings with, “If you are …Continue reading »

Talk About Yourself

What Is Your Value Proposition?

By | Aug.02.16 | No Comments

In our product-oriented culture, people are encouraged to define and exploit their “personal brand.” I have always resisted the idea that individuals should come up with a self-definition that parallels Disney or Apple. People and careers are much more complex …Continue reading »

Public Speaking

Make Eye Contact to Engage Your Listeners

By | Aug.01.16 | No Comments

Every group of listeners — whether a big audience, a small group, a jury or a single senior partner — is a multi-eyed monster that a speaker must confront, eyeball to eyeball. The only way to …Continue reading »

The Friday Five

Places to Find Free Pictures That Communicate

By | Jul.29.16 | 1 Comment

Okay, I’ll say it and get it out of the way: “A picture’s worth a thousand words.” Trite as the aphorism may seem, it has been proven true time after time that a good solid …Continue reading »