Communicating


Be Careful Reading Fiction

Can Reading Fiction Help Lawyers Develop More Empathy?

By | May.07.18 | No Comments

A growing body of research suggests that reading fiction increases your capacity for empathy. The basic idea is that imagining the emotional world of fictional characters is good practice for empathizing with actual humans. (See …Continue reading »


Friday Tech Tips

Tech Tips to Improve Your Client Communications Strategy

By | May.04.18 | No Comments

Margaret Atwood, the author of “The Handmaid’s Tale,” has frequently noted that with all technology, there is a good side, a bad side and a stupid side that you weren’t expecting. With major advances in …Continue reading »


Get to the Point

Making and Using Too Many Words

By | Apr.11.18 | No Comments

Do you make a decision before using litigation? Or do you just decide to litigate? “Make” and “use” are prime targets for revision as you edit your professional writing. These are transitive verbs. You’re going to …Continue reading »


Presenting with Self-Awareness

Your Emotions Rule How Effectively You Communicate

By | Apr.10.18 | No Comments

Did you know that how you feel affects how you communicate with clients, colleagues and everyone else? An example most people are familiar with is email: Have you ever sent an email when you were angry …Continue reading »


The Biggest Distractions

Don’t Compete for Attention

By | Mar.12.18 | No Comments

Have you ever been to Times Square in New York? It’s the busiest intersection in America’s busiest city. Thousands of people stream through, minute by minute, 24 hours a day. It’s a hurricane of human …Continue reading »


Get to the Point!

Five Usage Errors — With Celebrities

By | Mar.06.18 | No Comments

Just because you see a word or phrase in public media doesn’t mean it is being used correctly. Here are five common incorrect usages. 1. Nicole Kidman’s Husband Is Real Because a person is famous does not …Continue reading »


Who's Next?

No Immunity: Sexual Harassment and the Legal Industry

By | Feb.22.18 | No Comments

As members of a conservative industry that — literally — wrote the rule book on sexual harassment, law firms need to be ready for a day of reckoning that seems inescapable. Right now, the focus is …Continue reading »


PRESENTATION SKILLS UPGRADE

Confidence Is Personal: Being a Better Public Speaker

By | Feb.12.18 | No Comments

“Why can’t I be more like [insert name of your favorite speaker]?” When lawyers ask this question, it usually means they’ve been on their feet in court or presenting to potential clients and it didn’t go …Continue reading »


Get to the Point

Do Your Gestures Belie Your Words?

By | Feb.07.18 | No Comments

My “Get to the Point!” columns talk about writing and speaking. But you communicate another way, too — through body language. Studies show that your gestures may speak more loudly than your words and can even …Continue reading »


Content Under Pressure

Content Strategy: What It Is and What It Isn’t

By | Feb.01.18 | No Comments

One fact that’s always acknowledged in this column is that good content requires effort. It requires yours (which equals time and money) or someone else’s (which equals less time but more money). When speaking, I’ve …Continue reading »