Communicating


Get to the Point!

Invisible Syllables

By | Mar.06.17 | No Comments

A television commercial for Butterfinger candy bars brags that they are “crispety.” Another advertisement claims they are “crunchety.” These descriptions are not words, and Nestle should not be trying to persuade us otherwise. One would …Continue reading »


Well Said

Converting Post-Speech Inquiries: The Follow-Up Email and Phone Call

By | Feb.21.17 | No Comments

How do you manage a post-speech chat with someone who chooses to tell you how the problem you spoke about affects their company, and convert it into a solid opportunity? Last month in “Convert Post-Speech Inquires into …Continue reading »


Get to the Point

Elegant Insults

By | Feb.13.17 | 4 Comments

When your brain knows just the right word, you can be more concise. And sometimes you can slip in the verbal dagger without the victim understanding what you’ve done. Insouciant When you want to say the defendants …Continue reading »


Make It Stop

How to Not Talk Politics and Survive

By | Feb.09.17 | No Comments

You may have noticed our current political landscape is a wee bit volatile. You can barely mention the weather without someone blaming their least favorite politician in a detailed, increasingly explosive all-capped scree about why …Continue reading »


The Friday Five

Five Ways to Know What’s Up with Clients and Staff

By | Feb.03.17 | 1 Comment

The first Sunday New York Times Magazine after the 2017 presidential inauguration featured a cover story titled “To Obama With Love, and Hate, and Desperation” by Jeanne Marie Laskas. It is an excellent article and, …Continue reading »


Content Under Pressure

My Top Writing Tips for the Busy Author

By | Feb.01.17 | 1 Comment

Maybe this is the year you’ve committed to writing a blog. Perhaps you want to improve your client alerts or have just been given a monthly column. Talk about producing content under pressure! You’ve mastered …Continue reading »


WordRake 3 Review

On Writing Better With WordRake Software

By | Jan.30.17 | 1 Comment

Lawyers are judged by the written words we put on websites and promotional materials and in our primary work products, be they briefs, contracts, leases, warrants or wills. In an analog world, work products were buried …Continue reading »


Well Said!

Convert Post-Speech Inquiries into Real Demand

By | Jan.25.17 | No Comments

Congratulations. Your speech to the International Biometrics Association was a hit. A line of people are waiting to congratulate you and pay compliments. Many are simply being kind and expressing appreciation. However, at least some …Continue reading »


Get to the Point

About Your Love Affair with the Hyphen

By | Jan.11.17 | No Comments

Some writers feel compelled to insert extra hyphens. Often they do it when they think they spot an adverb. Sometimes the offending word isn’t even functioning as an adverb; it’s part of a compound verb. …Continue reading »


Content Under Pressure

Writing Lean in 2017

By | Jan.09.17 | No Comments

Many of us make resolutions to lose weight, exercise more frequently or improve our eating habits. This year, I challenge you to improve your writing habits and learn to write lean. Mark Twain famously said, “I …Continue reading »