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Communications Skills

Get to the Point

Use Find and Replace to Improve Your Writing

Take advantage of Find and Replace as part of the last once-over for that important letter, contract or brief.

Theda C. Snyder - April 16, 2019

Honing Legal Writing Skills: Passive Voice and Parentheticals

The first post in our new series with rules, optional techniques and simple suggestions to remind you that strong writing makes you a better lawyer.

Josh Taylor - April 9, 2019

Is Your Customer Service Wow-Worthy?

Lessons in the art of making meaningful personal connections from Ruby's Customer Happiness Team.

Markie Johansen - January 7, 2019

Daily Practices for Cultivating Global Leadership Skills

Making a difference in the world starts with making an impact on the people you work with, and the people you lead. Leadership is not a position or a title — it’s a state of mind.

Paul H. Burton - November 26, 2018

The Monster Under the Bed

It takes more than a warm hug or a bag of fun-size treats to get past the monster fears we encounter every day.

Merrilyn Astin Tarlton - October 31, 2018

Moneyball Your Communications

Have you seen the film “Moneyball”? Or read the book? It turns out that winning at baseball is a lot like winning at conversations.

Chris Graham - August 6, 2018
Get to the Point

Nym Words: Sufferin’ Suffixes

Words with the suffix “–nym” pop up regularly. Some are common, but many of the 46 words with this suffix are not. “Nym” derives from the Greek word for “name” or “word.” Don’t include obscure –nym words just to show off; that just confuses ...

Theda C. Snyder - July 11, 2018
man reading on a laptop

Write Like People Read

Have you noticed that the way you read websites, emails, text messages — even magazine and news articles — has changed over time? A growing body of research suggests that the internet is changing how people pay attention to writing. The most ...

Chris Graham - July 9, 2018
Get to the Point

Why Lawyers Are Redundant: History Is Destiny

Now lawyers use every term they can think of because some court somewhere once said the language in the contract didn’t cover the dispute. Sometimes that’s a good reason, but often it is not. Rather than a considered approach, most lawyers start ...

Theda C. Snyder - June 12, 2018
tennis ball and public speaking

Watch the Seams: Speaking Lessons from Tennis Stars

Do you get nervous before speaking in front of people? Even worse, do you have trouble letting go of your performance once it's over? For lawyers especially, it can be hard to shut off your mind. So it’s useful to think about another context ...

Chris Graham - June 7, 2018