Lessons in the art of making meaningful personal connections from Ruby's Customer Happiness Team.

Making a difference in the world starts with making an impact on the people you work with, and the people you lead. Leadership is not a position or a title — it’s a state of mind.

It takes more than a warm hug or a bag of fun-size treats to get past the monster fears we encounter every day.

Have you seen the film “Moneyball”? Or read the book? It turns out that winning at baseball is a lot like winning at conversations.

Words with the suffix “–nym” pop up regularly. Some are common, but many of the 46 words with this suffix are not. “Nym” derives from the Greek word for “name” or “word.” Don’t include obscure –nym words just to show off; that just confuses ...

Have you noticed that the way you read websites, emails, text messages — even magazine and news articles — has changed over time? A growing body of research suggests that the internet is changing how people pay attention to writing. The most ...

Now lawyers use every term they can think of because some court somewhere once said the language in the contract didn’t cover the dispute. Sometimes that’s a good reason, but often it is not. Rather than a considered approach, most lawyers start ...

Do you get nervous before speaking in front of people? Even worse, do you have trouble letting go of your performance once it's over? For lawyers especially, it can be hard to shut off your mind. So it’s useful to think about another context ...

As a judge reviews your brief, they’re evaluating your argument and your professionalism. Consider the words of the Hon. Raymond M. Kethledge, a U.S. Court of Appeals judge, in an article he wrote for the ABA.(1) “When I read a brief, the first ...

A growing body of research suggests that reading fiction increases your capacity for empathy. The basic idea is that imagining the emotional world of fictional characters is good practice for empathizing with actual humans. For example, have you ...